Human Resources

Norrene L. McLaughlin

**** ******* **** ***., **********, OH 44514

330-***-**** ********@*****.***

Customer Service oriented professional with experience in Human Resources.

PROFESSIONAL EXPERIENCE

Customer Service Mgr/Cashier 9/22 – Present

Michael’s Arts and Crafts, Boardman, OH

Provide service and assistance to customers; trained and coached cashiers. Stock shelves; ensure cleanliness and orderliness is maintained in the store.

HR Recruiter 2/2019 – 4/2022

GLI/Latham Pool Products, Youngstown, OH

Recruited for all open positions, hourly and exempt; both internally and publicly. Conducted employee orientation for all new hires. Tracked applicants, scheduled drug screens, and completed onboarding processes with ADP, NetSuite and Fastenal. Coordinated hiring events and company events.

HR Generalist 12/2016-08/2018

North American Dental Group, New Castle, PA

Provided HR support to dental office managers and regional directors in 8 states by onboarding all new hires, completing exit interviews, conducting onboarding training for the managers, and assisting with employee issues. Additionally, I responded to and was instrumental in all unemployment claims. I reported on the results of exit interviews, along with unemployment claim activity and their financial impact. I created and implemented a streamlined communication process between the HR and Payroll departments.

Office Manager 10/2015-10/2016

Glenmont Nursing Home, Columbus, OH

I provided administrative support to the nursing home Administrator and Development Director, placed employment ads, and scheduled interviews for all departments and conducted interviews and employee orientations when necessary. My main duties were to provide support and service to the residents and families; maintain office efficiency, files, patient charts, etc.; process account payables; supervise the part-time office employee and volunteers. I was also the editor of the company newsletter. My main accomplishment was to establish a communication process for the housekeeping department in order to maintain efficiency and order for incoming and outgoing residents, guests, students, and contract nurses.

Staff Coordinator 10/2013-07/2015

Callos Resource, LLC, Youngstown, OH

I began at Callos as a temporary employee, working as an HR Assistant. I was then hired as a Staff Coordinator and was required to fill all temporary employee positions for the largest client, a high turnover assembly plant. In order to do this I conducted employment searches, screened and interviewed applicants; offered positions; negotiated wages; tracked candidates; updated and maintained a candidate database. I functioned as the HR Manager for the temporary employees, communicated with management regarding employee issues and issued performance disciplinary warnings, counseling employees as needed. Follow-up and coordination with management regarding staffing needs and new hires was essential, along with creating daily and weekly reports documenting current employees and staffing needs. I was able to apply thinking and problem-solving skills along with my ability to analyze and prioritize tasks while representing my employer in a professional way that maintained a positive client relationship.

EDUCATION

Bachelor of Science, Secondary Education - Youngstown State University

Unite States Air Force Veteran

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