Customer Service Support Assistant
Resume:
Brielle West
Indianapolis, Indiana 46202
Phone: 317-***-**** Email: ad5pyd@r.postjobfree.com
Availability:
Job Type: Permanent, Intermittent, Telework
Work Schedule: Full-time, Job sharing, Multiple Schedules
Work Experience:
Advanced Medical Support Assistant Indianapolis Veterans Health Administration 1481 West 10th Street
Indianapolis, IN
6/2023 – 4/2024
Duties, Accomplishments and Related Skills:
• Maintains patient's confidential records, copies, and file documentation Assures that all visitors and telephone calls are answered and referred in a prompt and courteous manner
• Perform scheduling, canceling, re-scheduling of patient appointments and or consults
• Maintains and monitors patient appointment schedules for the clinic and communicates delays to the appropriate staff and patients
• Provides information regarding clinic and hospital policies, procedures, and locations to patient(s), family members, and staff
• Provides input in problem solving on operational issues or procedures
• Assists with the orientation/on the job training of new staff
Medical Scheduler
IU Health Methodist 1701 North Senate Avenue Indianapolis, IN
12/2022 - 5/2023
Duties, Accomplishments and Related Skills:
• Maintaining client files by updating contact information, answering client questions, and resolving issues
• Handling customer service issues such as billing questions or resolving complaints
• Scheduling patients’ appointments in-person/virtual
• Assisting with marketing activities such as developing brochures or flyers for events
• Providing information about available merchandise and services to potential customers
• Organizing and distributing conference materials and other event items such as name badges, brochures, and marketing materials
• Performing administrative tasks such as processing payments, maintaining accounts receivable records, and ensuring that accounting records are up to date
• Assisting with event set up, breakdown, and other tasks needed to make sure an event runs smoothly Managed Health
Office Service Coordinator Managed Health Services (MHS) 550 N. Meridian Street #101 Indianapolis, IN
4/2022 - 11/2022
Duties, Accomplishments and Related Skills:
Oversees the office environment, manages office tasks and communications, and assists upper management with daily key functions.
• Facilitated new hire orientations, supervise, and train other clerical staff and arrange for employee training by scheduling training or organizing material.
• Documents data inquiry outcomes for accurate tracking and analysis
• Files documents related to HR requests.
• Coordinates/schedules meetings and creates spreadsheets to track flow of mail packages Managed data including auditing, sending required files to third-party administrators, and providing confirmation statements with carrier invoices.
Provides general office and clerical support, such as ordering supplies, and maintaining employee records.
• Approve Timecards and make corrections in ADP
• Accomplished forms regarding changes of address, theft, or loss of mail.
• Analyze problems and provides information/solutions.
HR Assistant/Program Coordinator Marion County IMPACT Office 5610 Crawfordsville Road Suite 500 Indianapolis, IN
10/2017 - 3/2022
Duties, Accomplishments and Related Skills:
Facilitated orientations on (SNAP) and (TANF) benefits.
• Communicates with associates to clarify the policy, eligibility criteria, and other program elements providing customer service to ensure achievement of Service Level Agreement objectives.
• Provided staff-assisted customer services, scheduling appointments for follow-ups. Strategize with case managers, assisting them in preparing clients to find job placement.
• Created spreadsheets to track the flow of clients.
• Provided career and employment guidance and training information; refer customers to job search, training providers and/or resources through partner services.
• Manages associate data including auditing and consolidating elections, verifying associate eligibility, sending required files to third-party administrators for enrollment, providing confirmation statements to associates, and reconciling enrollments with carrier invoices.
• Provides general office and clerical support to assigned areas
Eligibility Associate
Accredo Health Specialty Pharmacy
2825 W. Perimeter Road Indianapolis, IN
1/2015 - 10/2017
Duties, Accomplishments and Related Skills:
• Assessed incoming referrals and managed cases on verification of benefits and eligibility.
• Maintained case records in electronic database systems.
• Managed investigations of eligibility by telephone.
• Clarified features, advantages, and disadvantages of various policies to promote sale of insurance plans.
• Investigated and analyzed to address operational challenges and customer service issues.
• Maintained documentation of inquiries on medical billing.
• Evaluated eligibility and impart information to insured members were qualified.
• Worked in a collaborative team environment to meet operational objectives/goals.
• Assigned alerts, changes, and incoming documents daily into an electronic tracking system.
• Explained program eligibility requirements, rules, regulations, and individual rights and responsibilities to clients
• Obtained and verified insurance
Program Assistant/HR Assistant KinderCare Learning Center 6750 Eagle View Dr
Eagle Creek, IN
6/2008 - 1/2015
Duties, Accomplishments and Related Skills:
*Reviewed applicants and set interviews through PeopleSoft
*Assisted with the onboarding process of new hires
*Managed daily operational goals, deadlines, payroll accuracies
*Performed training and development of the new hire teacher staff
*Maintained customer and children documents in a company database or excel *Processed Food Program documents into the tracking system
Education:
Indiana Wesleyan University Indianapolis, IN United States Bachelor's degree 5/2024
Major: Business Management
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