Customer Service Castle Rock

Kristen Leighton

603-***-**** ad5py4@r.postjobfree.com Castle Rock, CO 80108

Objective

Personally driven customer service professional seeking a challenging role in a dynamic organization that values excellent service, critical thinking, accountability, and strong work ethic. Pursuing an organization in which I can grow both professionally and personally.

Skills & Abilities

Strong attention to detail, effective time management and organizational skills, ability to multitask and prioritize, proficient in Microsoft Office and CRM software. Experience with leadership, case and project management, and the ability to work independently or in a team-oriented environment.

Experience

Lead Case Manager - WSHC/Varent, LLC – Castle Rock, CO September 2021 – Present

Establishing quality attorney and client relationships, managing treatment timeline for personal injury clients, overseeing 125 files currently generating 2.9 million in revenue, onboarding new law firms and providers, analyzing accident details to determine next steps.

Supervisor of Client Services – MedicalServiceQuotes – Castle Rock, CO March 2018 – August 2021

Supervised a team of professionals to ensure quality service, controlled costs for medical treatment and equipment for worker’s compensation clients, enhanced provider relationships, supported adjusters in building a strong claim.

Medical Assistant/Coder - Dermatology of Lone Tree – Lone Tree, CO June 2017 – March 2018

Collected co-payment of patient insurance, determined benefits. Experience with medical coding and billing, provided medical assistance with surgery, gained experience with EMR and HIPAA guidelines.

Assistant Manager - New Balance Cherry Creek – Denver, CO March 2014 – June 2017

Hiring and training associates, managing inventory, maximizing store sales and profitability.

Education

Keene State College, Keene, NH, Bachelor of Arts in Psychology August 2007 – May 2011

Excelled in courses such as Psychology of Prejudice, Brain and Behavior, Cross-Cultural Psychology and General Studies

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