Technical Support Engineer
Resume:
Carmel Moscova
************@*****.***
Desktop/Technical Support Engineer skilled in assisting clients and providing solutions in all aspects of network administration, desktop and laptop hardware and software installation, configuration, documentation, training, and support. Provided onsite, remote, and telephone based support services to organizations at all scales up to and including enterprise and multi-site. Successful client migration in Workplace of the Future project. Successful in achieving project deadlines while meeting demanding technical specifications.
TECHNICAL SKILLS
Operating Systems: Windows, MAC,Linux
RemoteSupport: Team Viewer, Bomgar
Trouble Ticket Management: Remedy, Track IT
Desktop Productivity: Microsoft Office, Microsoft Project, Lotus Notes
Desktop Browser: Microsoft Internet Explorer, Google Chrome, Netscape Navigator
Desktop/Laptop: Dell, IBM, Apple
Email: Exchange Server, Outlook, CC:Mail
Printers: HP
Mobil Devices: Smartphones, Blackberry
Network: TCP/IP, IPX/SPX, WINS DNS, LAN IP-Subnet Masking, Client/Server, Hubs, File Servers, Token Ring (RS232), Citrix, Patch Cables V.35, ThickNet, 10 Base T, 10 Base 2, Twisted Pair, NetBIOS, NetBEUI
PROFESSIONAL EXPERIENCE
Saint Peters Hospital New Brunswick, NJ 08/2020 – 10/2023
Help Desk Analyst
• Responsible for providing telephone technical support to Saint Peters and multiple doctors’ offices
• Created Active Directory accounts for all new associates
• Documented all trouble tickets in ServiceNow
• Provided Microsoft Office training
• Resolved client encounters via Team Viewer and Bomgar
• Provided hardware and software support to clients
• Google Chrome Business Group Policy
• Exposure to Bitlocker to ensure Hard drive protection
• Understanding the effectiveness of Bit locker
• Assisted clients with Google Suite / Assisted how to set up calendars / share video meetings utilizing teams, Skype, zoom
TECHNICAL CONSULTING Tri-state Area (NY/NJ) 10/2015 – 7/2020
8/2019-7/2020: TEKsystems /Humanscale
Systems Administrator/ Technical Analyst
• Assisted clients with email and printing issues.
• Built and configured multiple laptops and desktops for new clients.
• Reimaged multiple laptops and desktops including macs
• Provided hardware and software support for macs
• Provided Microsoft Office application support.
• Responsible for troubleshooting and resolving all network issues, Assisted in AV Set ups, reassuring clients needs were met.
• White glove support – In-person support for VP’s and Executives
1/2018-7/2019: Iris Software/Prudential Insurance; Roseland NJ
Systems Administrator/Technical Analyst
• Migrated over 1000 clients from windows 7 to windows 10
• Responsible for managing the project performing due diligence
• Responsible for daily reports via an excel spreadsheet for daily activities
• Responsible for Active Directory /Add/Create /Delete users / Group additions /Modifications
• Provided post-migration support to clients.
• SCCM – Imaged computers to integrate software and applications onto computers. INTUNE/Autopilot exposure of configurations.
• Provide hardware/software support for VP’s and Executives
• Trained Executives and VP’s on how to use software programs
• I was exposed to doing several MAC configurations, such as reassuring that they were ready to execute their functionalities.
5/2016-12/2017: NSC Global/BASF, Florham Park, NJ
Desktop Support/Help Desk Support
• Successful client migration in Workplace of the Future project.
• Responsible for migrating multiple clients from Windows 7 to Windows 8.1.
• Responsible for Microsoft Office 365 installation and configuration.
• Responsible for Lotus Notes installation and configuration.
• Provided post-migration support to clients.
• SCCM – Imaged computers to integrate software and applications onto computers.
• SCCM for migrations
• Provided level 2-3 support for executives (white glove support)
• I was exposed to doing several MAC configurations, such as reassuring that they were ready to execute their functionalities.
10/2015-4/2016: A3/Compucom, Jersey City, NJ
Desktop Support
• Provided IMAC/software installation on multiple PCs.
• Provided Microsoft Office training and support.
• Provided hardware and software support to clients.
• SCCM – Imaged computers to integrate software and applications onto computers.
CarePoint Health/Christ Hospital Jersey City, NJ 12/2012 – 08/2015
Help Desk Analyst
• Responsible for providing telephone technical support to three (3) hospitals.
• Created Active Directory accounts for all new associates.
• Documented all trouble tickets in Track IT.
• Provided Microsoft Office training.
• Resolved client encounters via Team Viewer and Bomgar.
• Provided hardware and software support to clients.
• Google Chrome Business Group Policy
• Meditech account creation/Meditech account deletion/Meditech troubleshooting
Morgan Stanley New York, NY 11/2011 – 11/2012
Desktop Support
• Assisted clients with email and printing issues.
• Built and configured multiple laptops and desktops for new clients.
• Reimaged multiple laptops and desktops.
• Provided hardware and software support.
• Provided Microsoft Office application support.
• Responsible for troubleshooting and resolving all network issues.
• White glove support – In-person support for VP’s and Executives
Wyckoff Hospital Brooklyn, NY 01/2009 – 09/2011
Desktop Analyst
• Provided application support for all desktops and laptops.
• Responded to all internal software issues. BitLocker control for hard drive security
• Documented all trouble tickets in Remedy.
• Provided Microsoft Office training.
• Reimaged PCs using a ghost server.
• Configured Email for clients.
Cadwallader Law Firm New York, NY 11/2006 – 12/2008
Desktop Analyst
• Provided application support for all desktops and laptops.
• Responded to all connectivity issues.
• Provided hardware and software support.
• Performed domain connections.
• Installed local and network printers.
Proskauer Rose LLP New York, NY 03/2006 – 09/2006
Desktop Analyst
• Provided hardware support for all desktops and printers in a networked XP environment.
• Responded to printer connectivity issues.
• Responded to all application problems / printers / peripherals.
• Performed network configuration with WINS and DNS.
• Installed network printers.
EDS/Towers Perrin New York, NY 07/2005 – 02/2006
Desktop Analyst
• Provided desktop and application support to 2300 clients in a Windows 2000 environment
• Supported Lotus Notes email for all end users
• Responded to all application problems/ printers / peripherals.
• Performed network configuration with WINS and DNS.
• Managed back-up performance on a daily basis
IBM/Deutsche Bank New York, NY 07/2004-07/2005
Desktop Analyst
• Provided desktop support to Several clients in a global Windows XP environment.
• Provided support for multiple applications.
• Participated in conference calls with London, Switzerland and Germany for
• Supported Lotus Notes via Domino servers based throughout the US and Europe.
• Performed network configuration with WINS and DNS.
• Managed inventory for all software and hardware amenities.
• Provided Blackberry & Palm Pilot support.
EDUCATION
Chubb Institute of Technology 1999
Network Engineering & Data Communications Diploma
Essex County College 1997
Finance & Economics
LANGUAGES
Multilingual Fluency: English, Spanish, French, and Creole
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