Customer Service Call Center

DJames Pierre Louis

**** **** ******** ****** *******, GF 32849 Phone: 954-***-**** Email: *.******************@*****.***

An experienced professional looking for a position where I can use my acquired skills and abilities in a progressive and challenging environment

Areas of Expertise

Excellent organizational skills • Time Management • Problem Solving • Microsoft Office (Word, Excel, PowerPoint,

Outlook) • Verbal Communication • Written Communication • Excellent customer service skills • Ability to learn new things rapidly and adapt to new environments • First AID/CPR Experience • Enthusiastic • Ability to remain calm in high

pressure situations • Fluent in French/Creole/English • Records Management • Confidentiality & Complaint Handling • Telephone Reception • Office Administration

PROFESSIONAL EXPERIENCE

Medical Center 08/2018–Present

Medical Receptionist

●Greet and attend to patients in person and over the phone.

●Professionally assist doctors, staff, visitors, and patients.

●Maintain business inventory such as checking supplies, scheduling equipment, and maintenance repairs.

●Answer all phone calls in a professional and courteous manner.

●Perform all duties within HIPAA regulations.

●Maintain confidentiality of all doctors, staff, and patient information.

G2 Secure Staff 03/2016–07/2017

Customer Service Representative

●Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.

●Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.

●Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.

●Building lasting relationships with clients and other call center team members based on trust and reliability.

●Utilizing software, databases, scripts, and tools appropriately.

●Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.

●Making sales or recommendations for products or services that may better suit client needs.

EDUCATION

Florida Career College, Medical Assistant, July 2017

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