Quality Assurance Sales Administrator
Resume:
Keep track of application cases &
successfully closed average numbers of
loans per month.
Originated, reviewed, process and closed
customer loan proposal.
Senior Sales Administrator 2021 -
present
Daily prepare and create reports for
Credit Cards, Personal Loans, Card
Balances and Mortgage Departments to
assist with ongoing sales data.
Incorporate & gather raw data analysis
from pertinent individuals into designated
ongoing reports.
Check & clean data, take special care in
correcting erroneous values. Monitor data
to identify changes in financial, business.
Acquire & maintain data governance.
Sales Administrator, Fulfillment (CC Online) 2020- 2021
Contributor role in contacting and
engaging with ETB & NTB clients.
Optimise Dialler & Lead Management
Ensure client requests are fulfilled.
Performed in-house call centre by
accepting inbound calls, placing outbound
calls, handling credit card processing
cases and effectively resolving them.
Control Analyst, Risk & Compliance 2019-
2020
Perform spot checks assure no fraud
cases.
Perform sanity checks before submission
to auditors.
Developed & maintained automated
tracking system, audits practices &
reporting system metrics for efficiency.
Provide guidance, advice and training to
improve business’ understanding.
Share Support - Sales Admin Mortgage
Housing Loan 2019
Assist senior-level credit officers with
complex loan applications.
I am a highly organized and passionate
individual with experience in providing
support to a high-level service and
management. Able to handle and
enthusiastically engage with any multitasking
duties. Moreover, I am also deeply committed
in providing creative, high-quality managerial
and operation support to achieve the best
environment for organization.
2012
SMJK Katholik
SPM
2014
Universiti Tunku Abdul
Rahman (UTAR)
Microsoft Word
Microsoft Excel
Microsoft Power Point
Adobe Photoshop
Standard Chartered Bank
- macro’s, pivot tables, VLOOKUPs
- Working with Reporting packages (Business Objects etc), databases
(SQL etc)
Senior Quality Assurance Executive 2018-
2019
Validate all sales voice recording to
ensure no fatal in sales conversation.
Ensure calls validated hit daily
productivity (~90 cases/day)
Validate voice recording for risk and
compliance investigation.
Sales Administration Credit Cards &
Personal Loans
2017-
2018
To segregate the cases ensuring cases
received can flow towards processing in
order to avoid delay in TAT.
Analyse financial statements, bank
records and government database to
identify and other financial crimes.
Assess personal performance &
implement continuous process
improvements.
Quality Assurance Executive 2015-
2016
Validate all sales voice recording to
ensure no fatal in sales conversation.
Ensure calls validated hit daily
productivity (~90 cases/day)
Validate voice recording for risk and
compliance investigation.
Bahasa Malaysia
English
Chinese
Tamil
Telugu
Data Analysis Utilizing Microsoft Excel for
Management Reporting 2022
Level 2
Data Analysis Utilizing Microsoft Excel for
Management Reporting 2021
Level 1
5 years of contribution towards Standard
Chartered Bank 2019
Subsidiary: Price Solutions Sdn Bhd
National Alumni Sports Carnival 2019
[Project Leader]
Supervise, and coordinate the tasks with proper
documentation to facilitate the flow of the carnival. Manager - Sales Support
Price Solutions Sdn Bhd
[Subsidiary of Standard Chartered Bank]
Phone: +6-03-766*-****
Email Address: ad5pve@r.postjobfree.com
Assistant Manager - Sales & Administration
Price Solutions Sdn Bhd
[Subsidiary of Standard Chartered Bank]
Phone: +6-013-***-****
Email Address: ad5pve@r.postjobfree.com
No.72, Jalan PJS 10/20, Taman
Sri Subang.
ad5pve@r.postjobfree.com
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