Human Resource Customer Service
Resume:
Questel King
PO Box ***** Palm Bay, FL *****
ad5pv1@r.postjobfree.com
Education: Masters of Human Resource Management Capella University
Graduate Certificate in Human Resource Management Capella University
Bachelor of Science in Business Administration Edward Waters College
Work Experience:
Enterprise Rent A Car- Auto Detailer: Melbourne, FL (Jan 2022- August 2022)
Clean and sanitize vehicle interior per Complete Clean Pledge standards
Vacuum and prepare vehicle interior per Complete Clean Pledge standards
Wash, clean and dry the vehicle's exterior - this might include cars of different sizes, as well as vans and trucks.
Check fuel level and warning lights: inspect windshield for damage; factory reset/restore vehicle setting to clear prior customer data; check for customer items and place anything of value in Lost & Found; verify that registration is present, current and matches the license plate.
Check fluid levels and add as needed; check tire condition, pressure and tread depth; inspect vehicle exterior for damage
Fuel and stage vehicle
Inspect vehicle for any safety concerns; report any warning lights and/or vehicle/windshield/tire damage; pull vehicle out of the prep processing as necessary
Sourcepoint- Customer Service Representative: Melbourne, FL (Jan 2020- Sept. 2021)
Field incoming calls in a timely manner throughout shift.
Identify customer questions, complaints, concerns, and overall needs.
Provide sufficient answers and solutions to all customer queries.
Handle customer complaints respectfully and professionally.
Redirect customers to appropriate departments and teams when appropriate.
Follow up with callers on complaint/question status, ensure resolution.
Collaborate with call center team members and other company departments to ensure overall customer and product satisfaction.
Follow all communication procedures, policies, and guidelines during every customer interaction.
Perform duties and responsibilities with our customers' satisfaction as your number one priority.
Coastal Crab- Cashier/Server/Food Prep: Melbourne, FL (Jan 2018- Dec 2019)
Answered questions about the menu
Getting any utensils, condiments, or other items customers need
Preparing the check
Processing payment
Clearing and cleaning tables after customers have left
Preparing dining areas
Stocking supplies and service areas
Learning the menu, such as specials and allergy information
Schell Sweet CRC- Community Resource Assistant/ Internship: Jacksonville, FL (May 2017- Dec. 2017)
Kept front desk tidy and presentable with all necessary materials.
Answered all incoming calls.
Received letters, packages, and disbursed them.
Prepared outgoing mail by drafting, correspondence, and securing parcels.
Provided clients with proper forms with household issues and concerns.
Teletech- Customer Service Representative: Melbourne, FL (Jan 2017- Apr 2017)
Resolved customer complaints via email and phone.
Used telephone to reach out to customers and verify account information.
Greeted customers warmly and ascertained problem or reason for calling.
Assisted with placement of orders, refunds, or exchanges.
Advised customers of company information.
Adecco- Customer Service Representative: Melbourne, FL (Sept 2016- Dec 2016)
Assisted customers with returns, and order placement.
Answered telephone inquiries from customers on order status.
Assisted with store policies, services, and operations.
Carrabbas- Restaurant Server: Jacksonville, FL (Sept 2014- Nov 2015)
Prepared tables for dining.
Helped patrons select food and beverages.
Transmitted orders from kitchen to bar and tables.
Attended to patrons’ dietary needs and special requests.
Kept kitchen staff informed by noting timing of meal progression.
Publix Warehouse: Warehousing, Distribution and Logistics (January 2010-December 2010)
Receive, store, and ship product.
Monitor inventory and maintain clean, well-organized warehouses.
Get groceries to the stores via our truck fleet.
Pulls products ordered by Publix stores from distribution center racks and places them onto pallets.
Wraps finished orders and moves them to the dock area for placement on trucks using a motorized pallet jack.
Uses technology such as communication headsets to increase efficiency.
The Clayton Group- Due Diligence Travel Underwriter (May 2004- Dec 2009)
Analyze, stratify and maintain loan data and identify missing data and/or data inconsistencies
Evaluate overall loan documents for accuracy, completeness and compliance, ensuring loan marketability
Apply data analysis to build reports for loan portfolios with multiple loan and collateral types
Worked on underwriting and due diligence reviews for performing, sub and non-performing residential, commercial and consumer loans, including those related to loan purchase and sale transactions.
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