Customer Service Help Desk
Resume:
Janae Reaves **** Sunpoint Circle Apt. ***
Indianapolis, In 46237
ad5puu@r.postjobfree.com
I am actively seeking a position that will allow me to utilize my communication skills and customer service experience to enhance customer satisfaction.
2021-Current Customer Service Manager, US Water Systems
Answers customers’ questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources.
Maximizes customer operational performance by providing help desk resources and technical advice.
Accomplishes customer service human resource objectives by recruiting, selecting, training, and coaching employees.
Manages customer service staff, communicates job expectations, and performs job reviews.
Meets customer service financial objectives by forecasting requirements, prepares annual budgets, and schedules expenditures.
Improves customer service quality results by conducting surveys and studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analyzing results.
Implements production, productivity, quality, and customer-service standards.
Contributes customer service procedures and trends and determines system improvements.
Enforces company policies and procedures.
Determines customer service requirements by maintaining contact with customers and visiting operational environments.
Updates job knowledge by participating in educational opportunities, maintaining personal networks, and participating in professional organizations.
2006-2020 Hiring Manager, PLS Financial
Promoted from assistant manager to Hiring manager for the state of Indiana
Provide excellent customer service and managed communication via email and phone
Developed communication pipelines and decimated time-sensitive information from management to cross-functional teams
Gather data and responses from briefings and then use findings to prepare reports on behalf of the company
Process loans, prepared tax, and auto insurance
Ensure deposits, drop off deposits as well as opening and closing the store
2017-2020 Business office associate, Carmax
Processed payments and oversaw appraisal submissions
Managed vehicle titles and maintained customer files
Managed the front desk while maintaining opening and closing duties
Contact this candidate