Mental Health Client Care
Resume:
Christine Brooker
Philadelphia, PA *****
ad5pup@r.postjobfree.com - 215-***-****
Willing to relocate: Anywhere
Authorized to work in the US for any employer
WORK EXPERIENCE
Home Health Aide
Sweet Home Healthcare - Philadelphia, PA - August 2017 to Present Caregiver
Social Service Aide
Casmir Care Services Inc. - Philadelphia, PA - March 2015 to Present Social Service Aid
Responsibilities:
The Social Services Aide provides direct client care under the supervision of a Service Coordinator in the client’s home and into the community. Primary responsibilities include the provision of a safe and clean environment that meets the physical, emotional, and personal needs of the clients. Knowledge of crisis interventions, mental health diagnosis, and therapeutic relationships processes a must. Housing Counselor
Acorn Housing - Philadelphia, PA - October 2006 to March 2007 Christine Brooker
864 N. Markoe St.
Philadelphia, PA 19139
ad5pup@r.postjobfree.com
Objective: A challenging position, utilizing abilities developed through my experience and skills with the opportunity for professional growth based on performance. Experience:
August 2017-Present
Sweet Home Healthcare
Provides direct client care under the supervision of Support Coordinator in the clients home. March 2015 - Present
Casmir Care Services Inc.
Philadelphia, PA
Social Service Aid
Responsibilities:
The Social Services Aide provides direct client care under the supervision of a Service Coordinator in the client’s home and into the community. Primary responsibilities include the provision of a safe and clean environment that meets the physical, emotional, and personal needs of the clients. Knowledge of crisis interventions, mental health diagnosis, and therapeutic relationships processes a must. Oct. 2006- March 2007
Acorn Housing
Philadelphia, PA
Housing Counselor
Responsibilities: Promotes home ownership and wealth in low-and-moderate income families, exclusive agreements with lending institutions, free unlimited counseling, education & advocacy. Service First Time Home Buyers Existing Homeowners looking to refinance or for a second mortgage, Predatory Loan Victims, Homeowners looking for Mortgage Delinquency or Foreclosure Counseling. Acorn Housing is a HUD certified Housing Counseling Agency.
June 1999- Oct. 2001
Cigna Philadelphia, PA
Division: Group Insurance Disability Benefits Law
Associate Customer Service Representative
Responsibilities: Provide professional, courteous and prompt customer service to Cigna customers. Handle customer inquiries, complete on line transactions with our bank vendor and conduct outbound calls to increase asset retention. Complete transactions with a bank to ensure that service standards are met or exceeded. Provides follow-up to account holders as appropriate. Identifies and strives for asset and customer retention opportunities. Communicate the benefits of the Cigna product to account holders and assists them with daily inquires and transactions. Able to interact with various audiences, particularly understanding the needs of beneficiaries. Maintain policy status, allocation, accounts receivable and accounts payable, collections, claims re- search, cancellations, reinstatement's, new case set up commissions, agent name change/producer codes, data entry and applying coverage to new policies and setting up due and unpaid receivables. Dec. 1998- June 1999
Cigna
Philadelphia, PA
Division: Group Insurance Disability Benefits Law
Office Support Clerk
Responsibilities: Lock Box processing. Verifying payment according to account specifications. The key member of the team by typing reports, and memos, endorsements and disbursements. Maintaining files, preparing mail for processing. Updating case management for inbound mail and outbound kits. Identifying and applying incoming receipts, data entry and record keeping. Preparing check transmissions and maintaining check inventory. Ability to handle multiple tasks initiates telephone calls and answer incoming calls. Conduct research as needed for client, agent, provider or other external and internal resource in order to facilitate the process. Work in a team environment. Resolve disputes with insured/providers and initiate process for payment. Maintain policy status, allocation, new case set up, cancellation, reinstatement's and applying coverage to new policies and setting up due and unpaid premiums. July 1985- July 1990
D.B. Schanck Real Estate
Philadelphia, PA
Clerk Typist
Responsible for coordinating and resolving all customer service requests related to the real estate accounts payable, including responding to inquires from employees related to the payment of invoices. Performed special projects as needed, including account reconciliation. Typing reports and filing records. Operated multi-lines telephone system and faxed documents to associates and clients. General office duties including: Collection of rent monies accountable for A/P, A/R, monitoring quality control in the unit. Organizing/rerouting mail, xeroxing documents.
Qualifications:
*Ten years of experience in an office environment
*Typing skills(70-75 wpm); Keying skills (10,000-11,000)
*Computer Literate:Word Processing proficiency includes: MS-Word, MS-Outlook, MS-Access, MS-Excel, Word Perfect 6.1 & 7.1 and Lotus 1-2-3.
*Lock box processing, General knowledge of Accounting, A/P & A/R. *Collections and Claims/Commissions, Agent and Producer changes.
*Office skills: Dictaphone, Shorthand, bookkeeping, filing, strong math skills, superior customer service skills and strong interpersonal skills.
*Ability to organize, set priorities, follow-through, demonstrated attention to detail, work independently and an outstanding team player.
*Excellent demeanor and ability to interact with a wide variety of individuals, strong multi tasking ability and work well under pressure. *Superior written and verbal communications skills with a commitment to client servicing. Education:
G.P.U.A.C.
Philadelphia, PA
Computer Literacy/Customer Service 1998
C.I.T.E.
Philadelphia, PA
Secretarial Science/Word Processing 1996-1998
Temple University
Philadelphia, PA
GED/Diploma
1985
References: Available Upon Request
EDUCATION
GED
Temple - Philadelphia, PA
1985 to 1985
SKILLS
lock box, a/p, a/r, claims, reconciles, typing, filing CERTIFICATIONS/LICENSES
Home Health Aide
August 2017 to Present
Contact this candidate