Business Analyst Project Management

MAX FISHER

**** **** ***** ***** 713-***-****

Pflugerville, TX 78660 ad5puo@r.postjobfree.com

Experienced Business Analyst

Business analyst and project management professional with a deep understanding of Salesforce CRM and its relevant ecosystem. High tech experience at Hewlett Packard Enterprise, Amazon, Apple, and NTT Data. Well versed in requirements gathering, functional design, user testing, and ad hoc reporting. Trusted business consultant with the ability to work across the organization to collaborate, improve workflows, and create actionable reporting.

Business Analyst – Project Management – Program Manager – Salesforce Administrator

EXPERIENCE

MZF CONSULTING, Austin, Texas 2021 - PRESENT

Independent consultant focused on roles as Project Manager, Business Analyst and Salesforce Administrator for high tech companies, large scale systems integration, mergers and acquisitions, as well as systems consulting.

BUSINESS INTELLIGENCE CONSULTANT at AUSTIN ENERGY:

Supporting meter-to-cash processes and quality assurance for over $1B in annual revenue.

Provided business operational support, performance reporting, business intelligence, contract management support, data analytics support, meter automation, and field support.

Developed plans to improve business processes, providing findings and develop business support for recommendations

SALESFORCE BUSINESS ANALYST at AMAZON via ALLEGIS GROUP:

Working at Amazon to document the Amazon Business Prime system ecosystem.

Document workflow between Salesforce CRM, Einstein, Pardot, Redshift, Adobe, and Quicksight.

Coordinated meetings to drive project execution and delivery.

SENIOR BUSINESS ANALYST at APPLE via PERSISTENT SYSTEMS

Senior consultant working on Apple’s implementation of Salesforce CRM focused on B2B relationships.

Drove project deliverables, execution, and strategy.

Daily use of Figma to create mock-ups and wireframes to support documentation.

Built out dashboards to document and track KPI’s for these channel partners.

M&A PROJECT MANAGER and ANALYST at NTT DATA via THE JUDGE GROUP

NTT DATA acquired another firm and needed additional resources to complete system documentation and support the integration of the other services firm into their ecosystem.

AMD, Austin, TX www.AMD.com 2020-2021

American multinational semiconductor company that develops computer processors and related technologies for business and consumer markets with $24 Billion in annual revenues.

BUSINESS ANALYST

Responsible for integrating Salesforce instance from the acquisition of Xilinx.

Responsible for onboarding new sales representatives in the end-to-end lead to cash processes and tools. Role included ongoing pipeline deal review for data quality and accuracy.

Active documentation of all Model N (revenue management) processes.

ASSA ABLOY www.assabloy.com 2018-2020

Assa Abloy is the largest manufacturer of contactless access control readers and cards for the security industry. $1 Billion in annual revenues.

SALES OPERATIONS ANALYST

Primary liaison between the business and Salesforce IT delivery team. Responsible for gathering user requirements, coordinating UAT, and delivering Salesforce releases for business improvement.

Responsible for global training and communication plan to end users.

TRI-NET, Austin, TX www.trinet.com 2016-2018

TriNet provides HR expertise tailored to thousands of small and medium size businesses (SMBs) throughout a wide range of industries across the U.S. with over $4 Billion in annual revenues.

BUSINESS ANALYST

Responsible for working across five distinct business verticals to document business requirements.

Worked with business partners across sales, legal, marketing, and finance to produce deliverables.

Role required strong project management and regular status reporting to the Scrum Master.

Key responsibilities in a Salesforce Service Cloud implementation and a Configure/Price/Quote (CPQ) migration.

HEWLETT PACKARD ENTERPRISE (HPE), Houston, TX (NYSE: HPE) www.hpe.com 2014-2016

(Company is the Enterprise spin-off from HPQ on November 1, 2015)

HPE is an industry leading technology company that enables customers to go further, faster. $30 billion in annual revenues.

SALESFORCE ADMIN

Responsible for supporting the management of the Salesforce instance for the HPE software division.

SYNERGOS TECHNOLOGIES, Austin, TX www.synergos-tech.com 2010-2014

COLOSSUSS PRODUCT MANAGER

Responsible for largest product. New product development, product enhancements, product documentation and End-User engagement.

EDUCATION, CERTIFICATIONS, AWARDS

Bachelor of Arts, Trinity University, San Antonio, Texas

Certified Salesforce Administrator

Business Analysis Certification, International Institute of Business Analysts

SKILLS

Salesforce CRM, Salesforce Lightning, and Salesforce ecosystem applications

Office 365, LucidChart, SmartSheet, Figma, Apptus, Tableau

Solid understand of SOQL and SOSL

Experience in Release and Change Management, multiple sandbox environments, and Agile methodology Einstein, Pardot,

Redshift, Adobe, Quicksight

Solid project and program management experience

Strong documentation, data modeling, and ecosystem modeling skills

Experience creating and updating KPI Dashboards

713-***-**** MAX FISHER ad5puo@r.postjobfree.com

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