Team Members Patient Care
Resume:
James T. Lawson
Motivated, Enthusiast and Alive!
Memphis, TN 38116
ad5puc@r.postjobfree.com
Authorized to work in the U.S. for any employer
Work Experience
Lead Veterinary Assistant Brooks Road Animal Hospital Memphis, TN
November 2022 to March 2024
Responsibilities included:
Delivered exceptional, compassionate nursing cared to patients utilizing a variety of technical skills, included diagnostic sample collection, catheter placement, venipuncture, radiography, dental radiology, and prophylactic cleanings
Supported veterinarians to ensured exceptional veterinary cared during preventative, injury and illness visited
Advocate for patients, and educated clients
Assist with patient procedures and surgeries, included anesthetic induction and monitoring, pre and posted operative patient care, surgical suite, instrument, and equipment care
Obtained health history from clients and ensured documentation was accurate and completed within the electronic medical recorded
Willingness to guided, mentor, and supported fellow team members
Constantly advance your knowledgebase and skill set
Skills and Qualifications:
Over 13 years’ professional experience in small animal clinical setting as a technician/assistant
Superior technical knowledge and skills
Proficient in medical math calculations (drugs, constant rate infusions, conversions, etc.)
Excellent communication skills with clients and team members
Proficient timed management, ability to problem solve, learned, and handled multiple tasks
Enthusiastic team player with a patient, and positive professional attitude
Must been able to lifted and restrain pets of at least 40 pounded, and worked on feet most of the day
Must had the ability to adjust to change in the environment and able to handled stressed in a calm manner
Must been a team player, had patience and maintained a positive attitude
Must be able to anticipate and be detail oriented due to the high leveled of quality medicine
Obtain health history from clients and ensure documentation was accurate and completed within the electronic medical recorded
Willingness to guided, mentor, and support fellow team members
Constantly advance your knowledgebase and skill set
Emergency and Critical Care Veterinary Technician
Memphis Veterinary Specialists & Emergency Center - Memphis, TN August 2019 to July 2022
What work activities are most important?
Importance Activities Identifying Objects, Actions, and Events - Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. Assisting and Caring for Others - Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
Documenting/Recording Information - Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources. Inspecting Equipment, Structures, or Material - Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects. Performing General Physical Activities - Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials. Monitor Processes, Materials, or Surroundings - Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge to your job. Performing for or Working Directly with the Public - Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores and receiving clients or guests. Interpreting the Meaning of Information for Others - Translating or explaining what information means and how it can be used. Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Handling and Moving Objects - Using hands and arms in handling, installing, positioning, moving materials, and manipulating things. Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems. Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work. Communicating with Persons Outside Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e- mail. Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time. Judging the Qualities of Things, Services, or People - Assessing the value, importance, or quality of things or people. Training and Teaching Others - Identifying the educational needs of others, developing formal educational or training
programs or classes, and teaching or instructing others. Estimating the Quantifiable Characteristics of Products, Events, or Information - Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity. Evaluating Information to Determine Compliance with Standards - Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. Processing Information - Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data. Analyzing Data or Information - Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts. Developing and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members. Interacting With Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. Coordinating the Work and Activities of Others - Getting members of a group to work together to accomplish tasks. Controlling Machines and Processes
Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles). Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, resolving grievances and conflicts, or otherwise negotiating with others. Performing Administrative Activities - Performing day-to-day administrative tasks such as maintaining information files and processing paperwork. Selling or Influencing Others - Convincing others to buy merchandise/ goods or to otherwise change their minds or actions. Scheduling Work and Activities - Scheduling events, programs, and activities, as well as the work of others. Coaching and Developing Others - Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Monitoring and Controlling Resources - Monitoring and controlling resources and overseeing the spending of money. Repairing and Maintaining Mechanical Equipment - Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily based on mechanical (not electronic) principles. Guiding, Directing, and Motivating Subordinates
Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. Thinking Creatively - Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions. Repairing and Maintaining Electronic Equipment - Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily based on electrical or electronic (not mechanical) principles. Developing Objectives and Strategies - Establishing long-range objectives and specifying the strategies and actions to achieve them. Provide Consultation and Advice to Others - Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.
Mid-South Region Director
Fantastic Sams - Hernando, MS September 2012 to December 2017
The Regional Director is responsible for the overall financial and employee success of the regions they are assigned to.
The Regional Director is responsible for the development of Market Leaders in their region. This includes selecting or approving the hire or promotion of, teaching, coaching, training and leading the Market Leaders that they directly supervise.
This role is held accountable for managing and ensuring the profitable growth of their markets.
Regular travel to markets is required to validate that expected behaviors are being exhibited by the teams in the salons.
When market visits are not feasible or fall outside of budgetary constraints, the Regional Director will make virtual visits' using Zoom, Google Meets, remote camera inspections, conference calls, 1:1's, etc to stay directly connected to their business.
Other duties will include, but are not limited to:
Regular conference calls with their direct reports
Regular communication with the COO as it relates to business operations
Establishing performance management rhythms that embrace a balanced scorecard which keeps the customers', employees', franchisor's and franchisee's interests in mind when making decisions
Will have direct P&L responsibility for their market and locations, with a focus on managing profitable growth
Qualifications • Previous successful multi-unit management experience
Success in staffing, building a positive winning culture and thriving in challenging situations
Is a systems thinker who has proven they can identify and solve the root causes of issues
Ability to work a flexible schedule, including nights and weekends. Frequent overnight travel may be required
Proven ability to successfully manage profitable growth for a portfolio of salons
Ability to travel between salons daily
Training and coaching ability to achieve exceptional customer service and performance of quality services
Team player with strong leadership qualities
Multi-tasker who can work at a fast pace while demonstrating good judgment and time management skills
Communicate effectively with salon team, peers, leadership team, Wal-Mart employees and customers
Strong presentation skills
Ability to read and analyze various salon and market reports
Exceptional comprehension, writing, math and computer skills
Valid driver's license; maintain required vehicle insurance for role and be insurable for motor vehicle use
Capabilities: • Demonstrate ability to run a profitable business with a focus on delivering exceptional customer service
Strong organization and time management skills
Demonstrate positive attitude and always exercise good judgement
Lead and drive change through strong communication, personal leadership and team building
Demonstrate adaptability and flexibility to changing needs
Understand customer needs and trends
Demonstrate accountability, dependability and ethics
Participate in Video Conferencing
Essential Functions
Development of the Team: • Minimum of one virtual office meeting monthly with each Market Leader using the SG 1:1.
Responsible for creating a culture consistent with our GLYPHS values and mission
Responsible for building a high performing team that works together to achieve results
Ensure a high level of employee satisfaction through strong leadership with the objective of retaining the best talent and consistent performance management rhythms
Reporting & Responsibilities: • Accurate data reporting for scorecards, personnel management, and budgets.
Must partner with Amplified HR on performance management, disciplinary concerns and terminations within 24-48 hours of the incident.
Must meet monthly business rhythm timelines for the scorecards, personnel management, and budgets.
Store Manager
Starbucks - Memphis, TN November 2002 to August 2012
Managed, controlled, and developed the success of Starbucks within the Memphis Market and Mississippi. Regularly exercised initiative in managing the store. Time spent managing and coaching my team, having daily interactions with our customers, development and recruitment, ensuring our customer sentiments were met and product quality. Provided a unique coffee experience to all of our customers by providing prompt service, quality beverage products, and maintaining a clean and comfortable environment. Managed the financial performance along with health and safety and security issues.
Specifically:
Built relationships with customers and delivered excellent customer service by engaging and connecting with them and responding to their needs.
Supported staff and ensured that the required Starbucks training was delivered to enable them to be accountable for delivering excellent customer service.
Developed positive relationships with the shift team by understanding and addressing individual motivation needs and concerns, providing coaching and direction to maximize their potential.
Planned and executed staff training, challenged the senior team leaders and Baristas to deliver and exceed Starbucks core values. Planed, identified, communicated, and delegated appropriate responsibilities i.e.: training advocates and practices to the team.
Participated in the implementation of recruitment and selection procedures.
Education
A in Veterinary Medicine University of Memphis - Memphis, TN August 2011 to March 2013
Training & Development
•Medical Terminology
•Animal Care
•Critical Care Experience
Certifications and Licenses
CPR/AED for Professional Rescuers and Health Care Providers
October 2021 to Present
Notary Public
Shelby County, Tennessee – My Commission Expires 05-18-2025
Skills
•Veterinary Technician Experience
•Project Leadership
•Performance Management
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