Customer Service Manager

Raymond R. Hazel ad5pu8@r.postjobfree.com • • Cell 901-***-****

Summary of Experience

Retired from Memphis Light, Gas and Water Division in Memphis and Shelby County TN. I began my career at a young age of 18 years old, as a lineman’s helper, erecting Electrical Steel Towers at the location of Macon Road and Houston Levee Rd. My accomplishments and promotions were several during my time there. First to an Apprentice Electrical Lineman, next to a Journeyman Lineman. Promoted to a Service Dispatcher in the Customer Service Department where all calls from customers were received for Electrical, Gas and Water Service complaints and service outages for all of Memphis and Shelby County Tennessee customers. Promoted again at the age of 22 being the first employee in MLGW history promoted to a Customer Service Trouble Shooter. I learned about electricity high and low voltage, Gas fitting, Plumbing, Air Conditioning and Heating. I attended several schools during my career to learn these trades. I finished my career as Interim Customer Service Manager, at the Brunswick Service Center, in Shelby County, TN. I also taught classes to new service employees the fundamentals of Natural Gas, Electrical and Plumbing for those wanting to enter that field of work.

I served 20 years as a Shelby County Sheriff Reserve Deputy and was promoted to Director of Reserve’s and Emergency Services 1988 by then Sheriff Jack Owens.

I worked in the Commercial Trucking and Transportation industry as a driver and owner- operator of Commercial trucks. Career began as a CDL driver, driving tractor-trailers (53 ft. vans, fuel tankers) Accomplishments during my career include promotions to Driver Manager. Managed and dispatched fifty -five plus employees and trucks Local/OTR. Duties as a dispatcher, included answering multiple telephone lines, with customers and drivers, entering information into a computer data base. This position was a very fast paced environment at all times. Brought and owned my own trucks and leased them out to other CDL drivers…

Owned and operated a Baskin Robbins Franchise in Millington, TN, 38053 from 1983 to 2005.

Employment Summary

AutoNation Ford Wolf Chase, 7925 Stage Road, Memphis, TN, 901-***-****

12/1/2022 – Present

Truck Driver

Duties: Automobile Parts Delivery Driver, TN, MS, AR

Employment Summary

Slim Chickens, LLC. 8477 US-64, Memphis, TN 38133

5/2021 – Present

Front of House Part-Time Manager/Weekends Only

Duties: Train and supervise front of house staff, including drive thru customers and online customer pick-ups by greeting customers and train new young employees how to interact by giving good customer service when a customer comes in for service and a good meal..

Choate’s Air Conditioning, Heating and Plumbing, 820 Herbert, Suite 104, Cordova, TN 38018

12/1/2016 – 9/27/2021 Office = 901-***-**** = Contact person = Justin Giles

After hours / Weekend Dispatcher/Supervisor

Duties: Dispatched and supervised all Air Conditioning, Heating, Plumbing technicians and handled all customer complaints after hours, weekends and holidays.

Evans Distribution Services, 18765 Seaway, Melvindale, Michigan, 48122 - Office 313-***-****

4/2013 – 7/20/2017 General Motors - Contact person: Anthony “Tony” Trocki, 313-***-****

Southeast Regional Manager for General Motors Plants in Memphis TN and Brandon MS. Duties: Managed hired and trained all Transportation CDL Drivers for yard operations for Memphis, TN and Jackson, MS, General Motor Plants (General Motors A/C Delco Division) Drove 18 wheelers, and Switcher (yard mules) Trucks as needed.

McAlister Transportation, LLC, PO Box 69, Wellington, Kansas, 67152 - Office 620-***-****

01/02/2016 – 10/31/2016

CDL Tractor Tanker Driver / Dispatcher / Lead Driver and Trainer

Duties: Managed, drove and trained CDL drivers to pick up fuel at refineries and transport fuel to Burlington Northern Locomotives in the Mid-south areas of MS, AR, MO and TN.

Star Transportation, LLC, PO Box 2067, Jonesboro, Arkansas, 72402 – Office 870-***-****

4/2015 – 1/2016

CDL Tractor Tanker Fuel Driver/Trainer

Loaded and delivered fuel to Kroger stores, Sam’s Wholesale and Costco Stores. Trained new drivers to transport fuel.

Forward Air, Inc. 3861 Knight Road, Memphis TN 38118

10/2013 – 8/2014

Part-time CDL local night Driver

Best Express, Inc. P.O. Box 315, Ellendale, TN, 38029 John Pannell-Owner Office 901-***-****

01/2000 – 2/2014

Operations Manager / Dispatcher /Co-Owner Duties: Managed, dispatched and trained CDL Drivers to drive Tractor Trailer’s OTR, local and trained new driver

Baskin-Robbins Ice Cream Store #1670, Millington, TN 38052

10/1985 – 01/2005

Owner-Operator

Owned and operated. Experience includes Cashier, hiring, firing, scheduling employees, stocking, handling complaints, payroll, accounting, inventory control, ordering supplies, daily operations and maintenance of equipment.

Shelby County Government – 201 Poplar Ave, Memphis, TN, 38103

10/1/1978 – 10/1/2000

Served as the Coordinator / Dispatcher of Reserves and Emergency Service

Duties: Traffic Investigator, Motors & DUI and night driver for AC Gilless, Sheriff of Shelby County

Memphis Light Gas and Water Division, 220 So Main, Memphis TN 38103 901-***-****

6/1/1966 -6/1/2001

Customer Service Dispatcher / Supervisor = Retired

Duties: Thirty Five years of experience working for MLGW as an overhead/underground Lineman, Promoted to Customer Service Dispatcher and to Outside Customer Service Rep. working as a troubleshooter & repairing customer’s Gas, Electric, Water & Plumbing problems inside and outside of customer’s homes in Shelby County.

Finished my career as an Interim Manager Supervisor at the Brunswick Service Center, in Bartlett, TN before retiring. Drove bucket trucks, troubleshooting and repairing low and high voltage electrical lines in Shelby County TN.

Education

Frayser High School, Memphis, Tennessee Graduated

Major- American History, Business Education

State Tech of Memphis, Memphis, Tennessee

Certificate’s in electrical, natural Gas, plumbing, welding,

Pipe-fitting, carpentry and building codes. Real estate Law

State Tech of Memphis, Memphis, TN

Certificates in basic and advanced operations of microcomputers, fundamentals of DOS

State Tech of Memphis, Memphis, TN

Certificates in advanced courses in building and operating microcomputers.

Skills

• Management & Supervision of employees, customer relations, budgeting, conducting safety & training programs, scheduling, payroll reporting, personnel training, sales.

• Computer skills include, e-mail, MS Outlook Express, Internet, MS Office, MS Excel and Service Titan

• Knowledge in electrical, gas, plumbing, light carpentry, appliance repairs, HVAC repairs and driving & operating heavy equipment. Driving and operating cranes, forklifts and Moffet

Licenses

Currently hold Commercial Driver’s License with all endorsements, State of Tennessee, expires 8/4/2030

Training

MLGW University and State Tech of Memphis TN,

Basic and advanced fundamentals of natural gas, plumbing, low and high voltage electrical systems and trouble-shooting techniques.

Trained in reading blueprints, maps and troubleshooting techniques for the water distribution system and pumping stations in Memphis, TN.

Management and Supervisory Training,

Shelby County Sheriff's School, Memphis, TN,

Basic Recruit School,

Basic and Advanced Traffic Investigation School,

Robbery and Burglary School,

D.O.T. Federal and State Regulations,

Volunteer Positions

Red Cross, Memphis, TN

Volunteer

Helped with distress persons, delivering food and clothing to the needy with my personal vehicle.

Shelby County Sheriff’s Office, Memphis and Shelby County TN Reserve Deputy Sheriff – 1982 – 1993

Traffic Investigator,

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