Customer Service Call Center
Resume:
CHARKETA WILLIAMS
Sterling Heights, MI
********.********@*****.***
Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications. Work Experience
Med Tech/Caregiver
Waltonwood senior living - Sterling Heights, MI
January 2022 to July 2023
Pass meds to residents, assists with showers escort to and from meals and daily activities Inbound Call Center Agent
General Dynamics (Remote)
April 2018 to February 2022
Answered inbound calls to provide information, answer questions or discuss payment options. Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Assisted customer with pay due balances in regards to their student loan accounts Unit Assistant
Homestead Healthcare - Clinton, MI
March 2016 to April 2018
Adhered to company policies and compliance regulations to protect patient confidentiality. Worked closely with different levels of personnel to develop diverse, relevant skillset and support unit needs. Analyzed patients records to determine efficiency and effectiveness of care. Oversaw resident care to promote quality physical, mental and psychological treatment. Created and maintained accurate and confidential patient files according to regulatory mandates. Transporter
Mclaren Macomb - Mount Clemens, MI
June 2015 to March 2016
Developed strong and trusting rapport with patients to facilitate smooth, quality care. Aided with mobility and independence for disabled individuals and continually monitored safety. Used two-way radio phone for communication, notifying nurses of delays in transport. Maintained schedules by delivering patients safely and on time to procedure rooms. Sales Associate
Walmart - Township, MI
June 2014 to March 2016
Operated cash register, collected payments and provided accurate change. Helped customers find specific products, answered questions and offered product advice. Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Sold various products by explaining unique features and educating customers on proper application or usage.
Education
High School Diploma
Southeastern High School Detroit - Detroit, MI, US Skills
• Product and service understanding Multitasking
Inbound and outbound calls MS Office
Performance-driven Data Entry
Product understanding Customer Service
Warm calling Problem-solving abilities
Work ethic Quality assurance controls
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