Customer Service Representative
Resume:
Columbus, GA *****
ad5pti@r.postjobfree.com
m
EDUCATION AND
TRAINING
GED
Penn Foster Miller Motte Program
March 2016
SUMMARY
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
SKILLS
EXPERIENCE
CUSTOMER SERVICE REPRESENTATIVE
Elevance Health (Remote) October 2022 - April 2024 JAZZMINE GLOVER
• Call Management
• Complaint resolution
• Inbound and Outbound Calling
• Report Generation
• Information Security
• Appointment Scheduling
• Data Collection
• Data Entry
• Consultative Sales
• Paperwork Processing
• Customer Service
• Warranty Service
• Quality Control
• Microsoft PowerPoint
• Active Listening
• De-Escalation Techniques
• Follow-up skills
• Customer Education
• Shipping and receiving
understanding
• Microsoft Outlook
• Calendaring
• Store maintenance
• Conflict Mediation
• Call Center Operations
• Positive and professional
• Customer Relations
• Project management abilities
• Schedule mastery
• Typing proficiency
• Executive management support
• Technical Support
• Sales closing
• Receiving support
• Promotional support
• Critical Thinking
• Problem-solving abilities
• Grammar
• Researching
• Product Promotion
• Delivery Scheduling
• Client Relations
• Customer consulting
• Answered customer inquiries and provided accurate information regarding products and services.
• Provided excellent customer service to resolve customer complaints in a timely manner.
JG
TOTAL REWARDS SPECIALIST
Verizon Wireless January 2019 - October 2022
CUSTOMER CARE REPRESENTATIVE
Cigna January 2016 - January 2019
REFERENCES
References available upon request.
• Maintained detailed records of customer interactions, transactions and comments for future reference.
• Performed administrative tasks such as filing paperwork, updating databases and generating reports.
• Tracked orders from start to finish to ensure timely delivery of goods or services.
• Developed strong relationships with customers by providing personalized assistance and support.
• Adjusted bills and refunded money to resolve customers' service or billing complaints.
• Oversaw warranty counseling process to manage expense controls.
• Provided guidance to management regarding the interpretation of compensation policies and procedures.
• Answered customer inquiries and provided accurate information regarding products and services.
• Consulted with customers to resolve service and billing issues.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Answered customer inquiries over the phone and via email.
• Resolved customer complaints promptly and professionally.
• Assisted customers in navigating through website features and functions to locate desired information or products.
• Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
• Promptly responded to customer inquiries and resolved complaints to promote loyalty.
• Maintained high satisfaction score by consistently resolving first-call issues.
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