Benedicta
Kula
S UMMARY
I am a seasoned banker who is well-organized, reliable, hard workin and
like to see my work properly done to finish. I am always conscious of my work commitment. I uphold the highest levels of honesty and integrity. Able to remain calm under pressure and retain a sense of humor and perspective. I like to explore and have a knack to initiate new applications while applying my mind on solving problems logically. P E R SONAL D E T A I L S
Nationality South African
Date of Birth 25 March 1983
Marital Status Single
Driver’s License Code 10
Transport Own Transport
Languages English, isiXhosa, isiZulu
Notice Period 1 month
EDUCATION
2017-2018
Cornerstone Performance Solution
Higher Certificate in Banking:
Sector Dynamics
Personal & Business Finance
Banking Sales Excellence
2018-2018
Moonstone
Regulatory Examination Certificate (RE05)
2006
Jeppe College Johannesburg
Matric
WORK E X P E R I ENCE
October 2013- Standard Bank
April 2023 Personal Lending Sales Consultant (Digital Fulfillment Centre)
• Drive conversations that matters to customers in order to exceed their expectation: o Capture and grant personal loan applications
o Working hand in hand with the credit department
o Handling customer’s queries Providing solutions pertaining Personal Loans application o Provide input into the operational and strategic planning in the business area by providing a view on the strategic priorities for the business;
o Actively participate in ensuring productivity
o Adhering to rules, laws, procedures and policies o Constantly upholding the highest levels of integrity January 2007-
October 2007
Unit 518 Park Avenue
30 3rd Street
Killarney
Johannesburg 2193
276******** or
ad5ptf@r.postjobfree.com
S K I L L S
Skills:
• Product Knowledge
• Goal setting and
forecasting
• Client Acquisition
and retention
• Closing Sales
• Attention to detail
• Patience
• Empathy
2 Page
Standard Bank-Teller (Cash Centre)
o Effectively manage the distribution of all cash bags and containers o Effectively count, capture, pack and reconcile customers cash August 2010-
September 2013
Standard Bank-Enquiries Clerk
o Issue pin number to clients
o Transfer to an agent bank
o Order statement on Gijima
o Issue / replace debit cards
o Stop order: automatically transfer of funds to a requested account o Terminating already existing stop orders
o Reversal of funds
o Registration of My Updates: To notify clients on daily transaction via sms April 2009- February 2010
First National Bank- Data Capturer
o Responsible for capturing of data from customer deposit slips into computer system for storage, processing and management purposes.
R E F E R E N C E S
STANDARD BANK(southgate branch)
Grizelda Smith
Team Leader Enquiries
STANDARD BANK(DFC)
Nomvula Nduna
Team Leader Sales