Human Resources Entry Level
Resume:
Zanthia L. Sumpter
Columbia, South Carolina *****
ad5pow@r.postjobfree.com
Dear Hiring Manager,
Please accept this letter as an expression of my interest in the position. I am highly motivated and progress-focused, entry level, HR/ Payroll professional. With a track record of initiative and dependability, I have devised strategic initiatives which I believe will prove valuable to your organization. Throughout the course of my career, I have perfected my documentation skills and Human Resources, Payroll, Customer Services abilities. I am a capable and consistent problem-solver skilled at prioritizing and managing projects with proficiency. I work well with the public and I understand the importance of setting priorities and meeting commitments. I readily accept responsibility and the opportunity to take on new challenges.
Please take a moment to review my attached resume and credentials. I would greatly appreciate the opportunity to speak with you regarding my candidacy.
Thank you for your consideration,
Zanthia L. Sumpter
ZANTHIA SUMPTER
Columbia, SC 29229 803-***-**** ad5pow@r.postjobfree.com Energetic and reliable HR/ Payroll personnel skilled at working with a diverse group of people. Strong organization, communication, and relationship-building and leadership skills. Constantly finding ways to streamline HR office operations. Eager to bring strong HR/Payroll skills to a growing company in need of senior level support. Area of Expertise
Administrative Support
ADP/Payroll system management
Processing Garnishments
Employee Management
Timesheet Review
Prescreening, Scheduling
Interviews for Candidates
Excellent communication
skills
Payroll laws and regulations
Expense reduction
Attention to detail
New hire Processing
Professional Experience:
Blue Cross Blue Shield, SC June 2023-Present
HR Coordinator
• Serve as consultant to management/employees on various HR-related issues.
corrective action and terminations
complaints and grievances
investigations & hotline calls
ADA & FMLA
unemployment claims and workers' compensation.
performance reviews, compensation, and career counseling
• Assist management in creating new or revising existing job descriptions in accordance with established compensation guidelines and procedures. Assist management with questions regarding incentive programs, payroll and benefits. Prepares/maintains documents to support recruiting activities.
• Represents corporation at personnel-related functions such as career fairs, advisory committees, and other community outreach programs.
• Training employees, management, and other HR staff on various HR-related topics. Spectrum Communications, SC January 2013- June 2023 Serviceability Coordinator
• Conducted employee onboarding, helped organize over 1k hours of training and development initiatives.
• Coordinated all payroll record keeping processes and identified payroll discrepancies and processed necessary corrections; monitored status of accounts receivable and payable to facilitate efficient processing.
• Provided guidance on employee relations and matters of corrective action that reduced turnover rates.
• Managed company organizational structure, responsibilities, and staffing levels, creating strong hierarchy channels.
• Provide administrative research and audit support for internal and external audits.
• Perform quality checks on internal processes.
• Contribute to process improvement projects.
• Assist with performing testing on HR systems.
Retention Receptionist
• Served as primary point of contact for an average of 100 incoming calls daily; retain customer relationships by addressing concerns immediately.
• Manage and maintain calendars for upper management within the office; guaranteed prompt delivery of incoming mail to appropriate office recipients.
Customer Care Specialist
• Receive high volume of incoming calls; responded to inquiries in a manner which meets high quality, productivity, and other performance standards.
• Respond to customer complaints in a professional manner; attempt to resolve complaints successfully in accordance with established guidelines; maintained strict confidentiality of all office personnel and customers. Wells Fargo, Columbia SC November 2011-January 2013 Lead Phone banker/ Customer Service Associate
• Coordinated incoming calls from customers; provided general administrative support to employees.
• Assist other phone bankers with day-to-day tasks, if needed; assisted customers with reconciling their accounts; resolved and found the appropriate solution for every situation. Wal-Mart, Columbia SC March 2004- November 2011
Pharmacy Technician
• Maintain pharmacy inventory by checking pharmaceutical stock to determine inventory level; anticipating needed medications and supplies; placing and expediting order and verifying receipts.
• Ensures medication availability by delivering medications to patients and department. Blue Cross/ Blue Shield, Columbia SC January 2003-March 2004 Customer Service Rep
• Performed audits specifically targeting and evaluating procedural diagnosis code selection; identified and corrected problems before government and insurance payers could challenge incorrect coding.
• Determined the amount of coverage a customer should receive according to the procedure completed and the coverage on the account; conducted quality assurance assessments and reviewed statistical sample; stayed in constant contact with medical facilities providing service to determine accuracy of claims being made. Education:
Southern New Hampshire University Expected Graduation: Fall 2024 BS Business Administration/ Minor HR Management
Beta Tech University January 2004- January 2006
Medical Assistant Certification
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