Motivated, Hardworking, Professional

Kaylah Douglas

** ******* **** ***, ***** Las Vegas, Nevada, 89031, US • 702-***-**** • ****************@*****.*** A resourceful customer service specialist looking to apply her skills with a forward-thinking company. Customer service background with exceptional oral and written communication, active listening, and analytical problem-solving abilities. Prioritizing, completing multiple tasks at once, and following through on objectives are all skills I possess. Also skilled at coordinating paperwork, processing payments, and working independently to meet customer needs.

Materials preparation

Team Leadership

Strong verbal communication

Document scanning

Data entry

Self-motivated

Interpersonal and written communication

High School - 2016

Sierra Vista High School - Las Vegas, NV

Server/Cocktail Bartender - January, 2023 to August, 2023 Famous Dave's Bar-B-Que - North Las Vegas, NV

Informed guests about daily specials and menu options, allowing them to make informed decisions about appetizers, entrees, and desserts. Used a variety of techniques such as cold calling, prospecting, and networking to land new customers and penetrate new markets. Collaborated effectively with coworkers in fast-paced, dangerous, and intense environments. Provided each customer with exceptional service by listening to their concerns and answering their questions. Effectively communicated with kitchen staff about customer allergies, dietary requirements, and other special requests. Assistant Merchandiser - June, 2022 to January, 2023 Las Vegas Strip - Las Vegas, NV

Had professional interactions with customers, peers, and retailers, which aided in the development of clear communication and active listening skills.

Was responsible for processing up to 100-250 customer orders per day. Followed up with customers by phone or email after each merchandise sale to answer any last-minute questions. Had an excellent attendance record and was always on time for work. Barista Cashier - October, 2021 to April, 2022

Starbucks - North Las Vegas, NV

Was responsible for processing up to 300 customer orders per day. Brewed about 2-3 batches of coffee per 15-30 minutes, keeping an eye on levels to avoid empty machines during busy hours. Thoroughly cleaned all equipment and sanitized the counters to avoid illness. PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

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