Case Management Manager

JENELLE FORBES

Brockton, MA ***** • 857-***-**** • ad5pmd@r.postjobfree.com • WWW: Bold Profile

Professional Summary

Highly motivated professional demonstrates ability to develop and implement successful plans of action to address individual needs. Possesses strong problem-solving skills to reduce barriers. Committed to helping individuals and families. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Skills

Organization and Multitasking

Customer service

Written and verbal communication.

Problem-Solving

Computer literacy

Case Management

Case Documentation

Schedule management

Home Visits and Inspections

Self-sufficient and able to work independently.

Record keeping

Database management

Work History

Case Manager, 01/2023 to Current

Arbor Associates – Stoughton

Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.

Manage over 25 cases.

Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.

Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.

Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.

Assisted clients and immigrants navigating housing, legal services and public benefits to gain access to valuable resources.

Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.

Coordinated essential services for clients, resulting in improved overall well-being and self sufficiency.

Fostered open lines of communication with clients'' families and support networks, involving them in case management process as appropriate.

Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.

Assisted clients in developing budgeting skills and financial planning strategies necessary for maintaining stable housing situations long-term.

Streamlined case management processes for increased efficiency and effectiveness with thorough documentation practices.

Utilize grant writing skills to secure additional program funding.

Case Manager and Schedule Coordinator, 01/2020 to 01/2023

Abbey RD, Home Care Services – Mattapan

Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.

Schedule home care visit for clients, CNA HHA and visiting nurses.

Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.

Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.

Facilitated smooth handovers between shifts by creating comprehensive documentation of completed tasks and pending items for follow-up action.

Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.

Identified best practices within scheduling function, sharing these insights across teams to drive continuous improvement efforts.

Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.

Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.

Achieved positive client outcomes by developing and implementing comprehensive case management plans.

Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.

Enhanced communication between clients and providers through consistent follow-ups and progress updates.

Managed approximately 30 incoming calls, emails and fax per day from customers.

Home Health Aide Assistant, 02/2018 to 01/2020

House Works Home Care Agency – Waltham

Conducted regular safety checks on assistive devices such as wheelchairs or walkers, ensuring proper functioning at all times.

Educated patients on healthy lifestyle choices and self-care techniques, empowering them to take charge of their own wellbeing.

Documented daily activities and progress reports for accurate record-keeping and efficient communication among caregivers team members.

Aided in meal preparation according to specific dietary requirements, contributing to better nutrition management for patients.

Implemented appropriate interventions based on individual patient needs assessment results.

Maintained clean and safe home environment for patients, reducing risk of infections or accidents.

Collaborated with interdisciplinary healthcare teams to develop individualized care plans tailored to each patient''s needs.

Assisted patients with mobility exercises, promoting increased independence and overall wellbeing.

Maintained patient confidentiality and protected sensitive information in accordance with HIPAA regulations.

Developed individual care plans for clients based on specific needs.

Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.

Daily cleaning run errands and complete laundry for clients.

Assists clients in and out of bed, excluding the use of Mechanical equipment.

Assists clients with personal hygiene, including shower, tub or baths, oral care, hair and skin care.

Manage approximately 6 homecare visits per day.

TEAM MEMBER, 05/2016 to 02/2018

B FRESH – Boston

Cooked for hot bar and make salad for salad bar.

Cross- trained and provide backup for other team members in other departments when needed.

Guaranteed positive customer experience and resolved all customers' complaints and concerns.

Clean and keep safety standard up to date etc.

Learned all required tasks quickly to maximize performance.

Maintained productive, efficient approach to all tasks.

Kept work areas clean, organized, and safe to promote efficiency and team safety.

Contributed to team success by completing jobs quickly and accurately.

Serving over 100's of individuals.

Internship and Volunteer Placement, 10/2015 to 05/2016

BOSTON MEDICAL CENTER – Boston

Help with 15 kids with disabilities.

Operated office equipment's such as copiers and fax machines.

Data Entry.

Sorted and organized files, spreadsheets, and reports.

Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.

Contributed to positive team environment by collaborating with fellow interns on group projects and presentations.

Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.

Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.

Gained valuable experience working within specific industry, applying learned concepts directly into relevant work situations.

Education

High School Diploma: 05/2015

Spanish Town High School - St Catherine, Jamaica

Certifications

Certified Nursing Assistant (CNA)

Basic Life Support (BLS)

Driver's Liscence

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