Customer Service Call Center
Resume:
Tronica Peterson
Cook/Manager/Cashier/call center/sale associates/warehouse
Fort Worth, TX 76115
**************@*****.***
• Smooth and well-organized experienced in handling cash, processing payments and cementing patron relationships with excellent interpersonal abilities. Carefully manage funds to meet sound accounting and industry requirements. Service-oriented team member with articulate communication skills and friendly demeanor.
Committed and hardworking with years of experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver capable of helping customers with various needs and getting support from managers for complex issues. Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing years of experience and deep knowledge of boutique-type products.
Kept cash drawers accurate and secure with smooth payment processing and no losses. Security- conscious and customer-focused with top-notch teamwork and interpersonal communication skills. Boosted communication with local immigrants by learning conversational. Authorized to work in the US for any employer
Work Experience
Cook
Brookdale Westover hills - Fort Worth, TX
December 2023 to Present
Cook
Allegiant Wellness and Rehab - Crowley, TX
August 2022 to Present
assists with meal preparation, dining room assistance, dishwashing and cleaning of kitchen. Assists in the kitchen area prior to, during, and after meals are served to the patients, staff and community patrons. Manager
Checkers & Rally's Drive-In Restaurants - Decatur, GA October 2020 to May 2022
1. Leadership
2. Team building.
3. Planning.
4. Problem-solving.
5. Goal-oriented.
6. Motivating.
7. Communication.
8. Time management.
9. Trust. As in any relationship, trust is important. ... 10. Good communication. ...
11. Ability to motivate. ...
12. Patience. ...
13. Ability to give credit where credit is due. ... 14. Problem-solving skills. ...
15. Accountability. ...
16. Positivity.
Hotel Front Desk Clerk
Hoilday Inn and Suites - Decatur, GA
January 2020 to May 2022
Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients’ complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments
Customer Service Representative Teleperformance
T-Mobile Premium Retailers - Decatur, GA
March 2019 to August 2020
Generally, associates work in collaboration with others to complete daily tasks and offer support to their team. An associate will ensure that a client's needs are met, will interact effectively with customers and team members daily, and is typically the first point of contact within a company or business. Account Executive
Rbx premiere - North Decatur, GA
January 2019 to March 2020
Account executives have many different duties and responsibilities that they have to fulfill, such as day to day liaising via a contact method which can include email and telephone calls. This job role includes many different responsibilities such as:
• Responsible for existing account management and clients communications and conflict resolution
• Discovering client’s business needs and proposing appropriate solutions
• Track and coordinate all activities occurring for each account
• Preparing regular client reports and attending client meetings
• Analyzing marketing trends and predictions and researching market conditions to develop sales goals and marketing strategies
• Developing plans to target new customers
• Developing company’s account strategies, marketing strategies and promotional communication channels to introduce and promote the products and services to potential markets
• Retaining existing customers [3]
• Negotiating and closing contracts, maintain excellent client relationships, and continually build opportunity pipeline
• Evaluating the financial aspects of business development Cashier
KFC KBP Foods - Shreveport, LA
April 2018 to May 2019
Restocked inventory and ingredient items to maintain optimal kitchen efficiency. Served needs of more than customers in busy environment. Maintained clean and organized appearance for all restaurant areas to attract and retain customers. Counted cash in register drawer to balance register at beginning and end of shift. Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency. Operated cash register for cash, check and credit card transactions with % accuracy. Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers.
Answered questions about store policies, and concerns to support positive customer experiences. Security Guard
WEISER SECURITY - Shreveport, LA
October 2016 to September 2018
Security on different posts.
Remained flexible in rapidly changing environments and adapted to developing situations. Operated and detecting devices to screen individuals prior to entrance to facility. Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
Completed full building and grounds patrols every to spot and investigate concerns. Prepared regular written logs and incident report at close of each shift for distribution to. Secured premises and personnel by patrolling property and monitoring surveillance equipment, including cameras.
Education
High school or equivalent
Haughton High School - Haughton, LA
2009
Skills
• Cash handling (3 years)
• Cash register (3 years)
• Stocking
• Packaging (1 year)
• Retail
• Operations
• Fast Food (3 years)
• Team Member
• Food Prep
• Food Service (3 years)
• Customer Service (3 years)
• Cashiering (3 years)
• Security (2 years)
• Sales (2 years)
• Cleaning Experience
• Food Preparation (2 years)
• Dietary Aide Experience (1 year)
• Meal Preparation
• Cooking
Certifications and Licenses
food handler certificate
August 2023 to August 2025
Assessments
Warehouse safety — Completed
July 2022
Using safe practices in a warehouse setting
Full results: Completed
Sales skills — Completed
June 2022
Influencing and negotiating with customers
Full results: Completed
Work style: Reliability — Proficient
November 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Workplace safety — Completed
July 2022
Using safe practices at work
Full results: Completed
Cooking skills: Basic food preparation — Proficient November 2023
Preparing food, using cooking equipment, and converting ingredient measurements Full results: Proficient
Food service: Customer situations — Proficient
August 2022
Identifying and addressing customer needs in a food service setting Full results: Proficient
Retail customer service — Completed
August 2022
Responding to customer situations in a retail setting Full results: Completed
Customer service — Completed
November 2023
Identifying and resolving common customer issues
Full results: Completed
Work style: Reliability — Proficient
July 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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