Operations Management Program

ROBERT RAFFERTY

Herndon, VA *****

801-***-**** ad5pl7@r.postjobfree.com https://www.linkedin.com/in/robert-rafferty-2293777a

PROGRAM MANAGEMENT TRAINING & DEVELOPMENT OPERATIONS MANAGEMENT

Operations Management Professional and Military Veteran leveraging an Active Top Secret; SCI Security Clearance with 25+ years as a proven leader and manager. Able to multi-task missions, projects, and programs placing the right personnel and resources as needed to meet internal and external requirements. Possess a comprehensive background in operations management, program analysis, logistics, strategic planning, process improvement, resource management, problem-solving, and cross-functional leadership derived from conducting domestic and global operations. Proven ability to combine vision, ingenuity, and strong business acumen with well-developed project management and leadership qualities to support organizational effectiveness, reach, and overall expansion.

Cross-Functional Leadership

Operational Planning

Quality Control Assurance

Data Trend Analysis

Time Management

Attention to Detail

Policy Implementation

Training Development

Risk Mitigation

OVERVIEW OF KEY CONTRIBUTIONS

Program Management & Leadership: Proven track record for leading multi-dimensional teams in high-pressure, high-tempo environments producing deliverables on schedule and within required parameters. Created plans by adapting technology and best practices that aligned with the scope and vision of the organization to promote schedule, budget, and task completion.

Operations Management: Served as Subject Matter Expert in operations and spearheaded projects to improve standard operating procedures. Demonstrated leadership in numerous operations by creating support plans, logistical coordination, supply analysis, and personnel oversight. Exceptional cross-functional partner, consensus builder, and thought leader in driving transformation and scaling operations; reputation for establishing cultures of excellence.

Training & Development: A versatile and innovative management individual who is skilled at seeing the “big picture” while able to focus on the details throughout the entire process. Demonstrated ability to assimilate new ideas, concepts, methods, and technologies. Dedicated and innovative team builder with a superior work ethic.

PROFESSIONAL EXPERIENCE

United States Air Force Various Global Locations 1996 - Present

Senior Program Manager Washington, DC (2029 – Present)

Spearheaded a comprehensive overhaul of the enterprise professional development program, crafting a 10-year strategic plan that elevated technical training standards and focused on task-based skills to enhance the capabilities of a 25K-person global workforce.

Advised Pentagon senior leadership on the accountability and efficiency of an $80B resource portfolio comprising DoD weapons systems worldwide, ensuring optimal operability and strategic resource allocation.

Appointed as joint council co-chair by senior executives, led the development and implementation of a program that advanced Airframe and Powerplant (A&P) qualifications, ensuring FAA compliance and training 370 personnel.

Developed a training modernization plan integrating virtual and augmented reality capabilities to enhance a multi-concept qualification framework, standardizing a next-generation approach for mid-/senior manager training.

Led a 20-person staff with 1 direct report, focusing on strategic initiatives to improve enterprise resource planning, weapon system sustainability, and workforce retention, influencing global operations, and enhancing maintenance support and operational capabilities.

Senior Operations Manager Hill AFB, UT (2014 – 2019)

Managed an 850-person workforce to facilitate maintenance operations for a $4.4B aviation portfolio, ensuring the safety of flight for 8K flying hours annually.

Orchestrated organizational transformation and change management, overseeing the transition of aerospace operations within 6 months by implementing a new training program and renovating $51M facilities for next-generation aircraft maintenance.

ROBERT RAFFERTY PAGE 2

(Senior Operations Manager, Continued)

Led a 230-person cross-functional team to peak performance, implementing process enhancements that optimized capabilities for a $93M program, resulting in an industry-leading 85% readiness rating.

Oversaw advanced troubleshooting and complex repairs, resolving 600 discrepancies in less than 6 months to enable the deployment of 36 aircraft for international missions, safeguarding aircraft operations.

Provided guidance and mentorship to 5 direct reports and a 50-person staff, optimizing resource allocation for maintenance operations, facilitating 1K+ inspections and 27 system upgrades, and supporting the mobilization of $675M aircraft.

Operations Manager Osan AB, Korea (2013 – 2014)

Spearheaded a comprehensive overhaul of the enterprise professional development program, crafting a 10-year strategic plan that elevated technical training standards and focused on task-based skills to enhance the capabilities of a 25K-person global workforce.

Enhanced the capabilities of a 210-person cross-functional team, surpassing enterprise performance benchmarks by 13% and achieving a 93% quality assurance (QA) inspection rating.

Achieved an unparalleled 98% on-time delivery rate for 16 aircraft, overseeing the successful implementation of a $5M program that advanced aerospace defense capabilities throughout the Asia Pacific (APAC) region.

Led a team in surpassing enterprise goals and achieving a 13% increase in performance; maintained a 93% quality assurance inspection rating.

Managed a program that resulted in a 98% on-time delivery rate for 16 aircraft, furthering aerospace defense capabilities in the Asia Pacific region.

EDUCATION

In Pursuit Bachelor of Science Technical Management Embry-Riddle Aeronautical University

Associate in Applied Science Aircraft Maintenance Community College of the Air Force

SPECIALIZED TRAINING

Supply Chain Management Executive Certificate Lean Six Sigma

Executive Level Leadership & Management Courses Personnel Management Courses

TECHNICAL PROFICIENCIES

Software: Microsoft Office Business Suite (Excel, PowerPoint, MS Word, Outlook)

Operating Systems: Mac Microsoft Windows

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