Customer Service Data Entry
Resume:
Jennifer Rodriguez
**** ****** ******** **. *** T15
San Bernardino, CA 92407
ad5pl5@r.postjobfree.com
Skills & Abilities:
• Inbound/Outbound phone and email system expert
• Data Entry
• Bilingual-fluent in English and Spanish reading, writing, and speaking
• Document Management
• Administration Support
• Microsoft word, excel, computer savvy, & outlook Work Experience:
Receptionist/ Cashier March 2016-July2019
Redlands Ford- Redlands, CA
• Greet/Welcome guest in person/and or phone, as well as direct them to designated department.
• Proficient at high volume calls and handling high traffic work environment.
• Disperse fax & emails to correct recipients.
• Scan & file auto documents for sales and service as well file them in both numerical and alphabetical in archive.
• Receive & collect payments for service and customer accounts; close out vault. Collector Agent/Top closer on the floor July 2019-April 2020 CCRS- San Bernardino, CA
• Managed multiple accounts for debt collection efforts.
• Arranged for the repayment of outstanding debts owed to the company by processing
• payments made by credit/debit cards and checks.
• Locating & Contacting debtors by phone and negotiating on affordable payment plans to close out files.
• Keeping track of assigned accounts and identifying outstanding debts. Customer service representative and trainer January 2022-January2024 ACE EVERT- Riverside, CA
• Provided customer service via phone calls and emails
• Answered questions and requests from customers as well as provided over the phone assembly instructions.
• Received and collected payments for customer order forms
• Trained and lead new customer service representatives Education:
Arroyo Valley High School- San Bernardino High School Diploma 2015
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