Administrative Assistant Customer Service
Resume:
Thomas B. Biggs
New Haven, Connecticut *****
ad5pl2@r.postjobfree.com
Professional Summary:
Strengths include in depth knowledge and experience in all facets of office procedures. Solid
interpersonal skills have resulted in excellent customer relations and ease in communicating policies, procedures, and objectives throughout an organization as well as to the general public.
Computer Skills:
MS Office Suite (Excel, Word, Outlook) and Next Generation Desktop. HIPAA certified, EPIC certified
Professional History:
The Yale Care Center
Information Services Coordinator
August 2019 – April 2020
• Answered calls and assed urgency of call.
• Made/scheduled appointments, refilled prescriptions as directed by physicians or medical facilities.
• Used EPIC system to log all information.
• Obtained patient charts, medical records and lab results and verified completeness.
• Booked diagnostic tests and appointments for patients at hospitals and other medical facilities.
• Performed clerical functions incidental to clinical reception activites.
Franklin Construction, LLC.
Administrative Assistant
May 2017-November 2018
• Professionally responded to all leasing inquires and maintained compliance documentation, first line of contact for clients and in-house personnel.
• Managed daily maintenance work orders, including emergency repairs, and improved timeliness of completion by maintenance personnel.
• Prepared routine daily reports by documenting, analyzing and tracking.
StaffWorks Incorporated, Derby, CT
Call Center Administrator
October 2013-March 2016
• Offered highest response rate to clients, promptly followed up with clients regarding issues (i.e., delivery time and billing inquiries)
• Distributed daily mail to appropriate departments.
• Maintained client demographics in CRM system.
McIntyre Group, Shelton, CT
August 2012-February 2013
Customer Service Representative)
• Triaged incoming calls.
• Reset client password (Help Desk), verified clients eligibility, and provided registration information.
• Responded and answered a high volume of calls while keeping in compliance with HIPAA.
Manpower North America, Shelton, CT
December 2009-October 2011
Helpdesk Representative (temporary position)
• Responded to a high volume of software support issues.
• Researched and trouble shot software issues, forwarded special requests to programming.
• Department Documented system and/or procedural changes and communicated information to clients.
First Coast Service Options, Inc., Meriden, CT
February 2005 – October 2009
Customer Service Representative
• Actively listened to Medicare clients to understand their needs and how to best serve them.
• Conveyed and helped customers/physicians comply with complex government policies/regulations.
• Resolved difficulties for customers by coordinating with various Medicare departments.
• Applied various technologies in support of the customers, including website options and other automated technologies.
• Managed a high volume of incoming calls.
• Managed outstanding workload information.
Yale University Graduate School, New Haven, CT
October 2003-January 2005
Administrative Assistant
• Processed a high volume of applications for the Graduate School of Arts and Sciences.
• Verified undergraduate credentials.
• Sorted applications by academic discipline.
• Entered information (demographics) into data base.
American Payment Systems, Inc., Wallingford, CT
October 2000-October 2003
Client Research Specialist
• Provided response/resolution of inquiries from utility companies concerning data transmission.
• Ensured daily transmission from agents and notified utilities of late transmissions and agent problems.
• Managed a high volume of calls/technical and chat line.
• All issues were to support Account/Project Managers.
New Haven Savings Bank, New Haven, CT
August 1994-October 2000
Portfolio Administrator
• Compiled and maintained bank, federal and state compliance reports.
• Requested and recorded receipt of financial statements, tax reports, and rent rolls for obligators.
• Worked with bank officers to collect past due items in a timely basis.
• Assisted with preparation of loan closing documents and coordinated with bank officers for the closing of loans and pre-approval.
• Performed internal bank investigations regarding credit worthiness, while adhering to a code of ethics.
Education:
Eastern Nazarene College, North Quincy, MA.
Concentration in Political Science.
Volunteer Experience:
Easter Seals Goodwill Industries Rehabilitation Center, Tutor
Westville Renaissance Association
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