Customer Service Human Resource
Resume:
Ziandra Green
Las Vegas, NV
Professional Summary:
Experienced administrative professional with a keen eye for detail and a proven track record in managing both routine operations and special projects. Proficient in meticulously tracking expenditures, coordinating schedules, and ensuring the accuracy of critical documents. Renowned for a diligent work ethic and punctuality, coupled with adeptness in administrative bookkeeping software and accounting procedures.
Skills:
Meticulous Recordkeeping
Precise Information Collection
Expertise in CRM Software
Strong Relationship Building
Discretion and Confidentiality Management
Exceptional Customer Service
Experience:
Student- Human Resource Coordinator
Admin
June 2023 - Current
Milan Institute Las Vegas, Nevada
Spearhead comprehensive support initiatives for students, effectively addressing and resolving concerns.
Provide expert guidance on attendance, academics, and state board requirements, ensuring students are well-informed and supported.
Develop and communicate tailored action plans to assist students falling behind in coursework or practicals, ensuring their academic success.
Cultivate strategic partnerships with community resources to enhance student outcomes, particularly for those pursuing a high school diploma. Craft precise formal correspondences and documents to maintain clear communication channels and documentation.
Esthetician Instructor
May 2022 - June 2023
Euphoria Institute Las Vegas, NV
Employ diverse teaching aids to bridge learning gaps and motivate students towards excellence.
Conduct regular progress assessments to identify and address challenges faced by students, fostering a supportive and nurturing learning environment. Revise lesson plans and course content meticulously to align with evolving student needs and centered learning methodologies.
Ensure strict adherence to curriculum standards and continual enhancement in line with industry benchmarks and best practices.
Cosmetology Instructor
March 2021 - February 2022
Avalon Institute Las Vegas, Nevada
Develop and execute comprehensive lesson plans encompassing theoretical knowledge and practical skills, ensuring holistic student development. Supervise students’ utilization of tools and equipment with precision, enforcing strict safety protocols.
Offer constructive and detailed feedback on student work, facilitating continuous growth and improvement.
Hotel Reservations Agent
August 2018 - July 2021
Boyd Gaming Las Vegas, NV
Deliver unparalleled customer service by efficiently managing inquiries and reservations in a fast-paced call center environment.
Utilize advanced systems to meticulously handle room reservations across multiple properties, ensuring accuracy and guest satisfaction.
Resolve guest concerns promptly and professionally, while also providing detailed information on hotel services and local attractions.
Education:
Associate in Science (A.S.) - Business Administration, CSN, Las Vegas, NV Associate in Science (A.S.) - Cosmetology, Paul Mitchell, Las Vegas, NV Bachelor of Science (B.S.) - Early Childhood Education, Nevada State College, Henderson, NV
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