Medical Assistant Customer Service
Resume:
Laura Jackson
To be a great asset and team player to your company.
Palm Springs, CA 92262
ad5pjy@r.postjobfree.com
I am a great team player, great asset, dependable, and extremely reliable all year around. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
In Home Care Provider
In-Home Health Support Services, San Bernardino - Moreno Valley, CA February 2006 to Present
• Victorville, CA
Patient Care Provider - 02/2006 - 11/2021
Duties: Provide medical support to and from doctor's office, pharmacy. Provide in-home care (cooking/ housekeeping, hygiene care, recreational activities and motivation support) Medical Assistant
Woman to woman clinic - San Bernardino, CA
January 2017 to October 2019
Medical Assistant for a OBGYN clinic. Schedule patients visits, assist with ultrasound, answer multiline phones etc.
Medical biller and coding
Saint Bernadine Hospital - San Bernardino, CA
April 2008 to May 2010
Duties: Insert patient information on CMS-1500 claims, including primary and secondary insurances for surgery (Medicaid/Medical, HMO, PPO, Champus & Aetna). Completed UB 04 for the hospital (Mostly with PPO, HMO, but also Aetna, Medicaid/Medical and Champus insurance), other duties was scheduling clinic appointments for all new and old patients.
Customer Care Rep
Odyssey Health Care Hospice - San Bernardino, CA
2004 to 2007
Duties: Provided excellent customer service, answered multiline phone, made prescription and bed orders, and ensured nurses who assigned to various locations. In charge of all documents that needed to be signed by nurses and physician.
Medical Clerk Assistant
Vitas Innovative Hospice Care - San Bernardino, CA 2002 to 2004
Duties: Provided quality customer service, prepared charts for terminal ill patients, insert documents in patient records, filing, typing, and faxing documents. Medical Receptionist
VA Memorial Medical Center - Loma Linda, CA
1999 to 2002
Duties: Billing, made insurance adjustment, account payable and receivable Education
Associate in Medical Assistant
UEI. IN RIVERSIDE - Riverside, CA
February 2017 to October 2018
Medical Biller & Coder
D College - Victorville, CA
2009 to 2010
High school diploma in Business Administration
California Polytechnic University - Pomona, CA
2003 to 2005
Skills
• Phlebotomy
• Patient Care
• Injections
• Vital Signs
• EMR
• Receptionist
• Physiology Knowledge
• Anatomy Knowledge
• CPT Coding
• Medical Office Experience
• Medical Coding
• Insurance Verification
• Medical Billing
• ICD-10
• Medical Records
• ICD-9
• EMR systems
• Pain management
• Customer service
• Phone etiquette
• HIPAA
• Communication skills
• Childcare
• Experience with children
• Medical Scheduling
• Medical Terminology
• Managed Care
• Quality Assurance
• Hospital experience
• Vital signs
• Medical records
• Medical terminology
• Anatomy knowledge
• ICD-9
• ICD-10
• Medical coding
• Customer service
• Data collection
• Typing
• Accounts receivable
• Accounts payable
• Quality assurance
• Windows
• Cooking
• Driving
• Front desk
• HIPAA
• Childcare
• Medical imaging
• Sonography
• Writing skills
• Communication skills
• Phone etiquette
• Data entry
• Administrative experience
• Microsoft Outlook
• Organizational skills
• IV insertion
• CT
• Employee evaluation
• Working with people with disabilities
• Experience with children
• Weight loss
• Venipuncture
• Blood sampling
• English
• EMR systems
• Medication administration
• Caregiving
• ICD coding
• Ob/Gyn
• CPT coding
Certifications and Licenses
Registered Medical Assistant (RMA)
CPR Certification
AED Certification
Certified Medical Assistant
Driver's License
BLS Certification
First Aid Certification
Assessments
Attention to Detail — Completed
November 2019
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Completed
Conscientiousness — Highly Proficient
January 2020
Tendency to be well-organized, rule-abiding, and hard-working. Full results: Highly Proficient
Call Center Customer Service — Familiar
January 2020
Measures a candidate's ability to demonstrate customer service skills in a call center setting. Full results: Familiar
Receptionist — Familiar
November 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Familiar
Medical Billing — Familiar
October 2019
Understanding the procedures and forms used for medical billing. Full results: Familiar
Customer Focus & Orientation — Familiar
September 2019
Responding to customer situations with sensitivity. Full results: Familiar
Receptionist — Familiar
August 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Familiar
Personality: Hard-Working — Familiar
July 2019
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Full results: Familiar
Electronic Medical Records: Best Practices — Completed April 2019
Knowledge of EMR data, associated privacy regulations, and best practices for EMR use. Full results: Completed
Nursing Skills: Patient Focus & Orientation — Familiar December 2018
Measures a candidate's ability to address concerns and use sensitivity when responding to needs and feelings of patients.
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS:
HCPCS ICD-9 Managed Care Computer Skills
UB-04 HMO Multi-phones Type 55 WPM
PPO HIPPA Medical Billing/Coding Medical Terminology EOB CMS 1500 Anatomy and Physiology
Contact this candidate