School Bus Customer Service
Resume:
Leilani Gagnat
Cashier/ Associate
Buckley, WA **321
*******@*******.***
Providing excellent customer service while maintaining a positive and productive work environment is what I strive to do each and everyday. I hope to gain skills, knowledge, and experience by working hard to meet company standards and expectations.
Authorized to work in the US for any employer
Work Experience
School Bus Aide
White River Transportation - Buckley, WA
November 2022 to Present
• Assists young and/or disabled students in boarding and/or exiting the school bus.
• Ensures each student is transported in the proper manner (regular seat w/without seat belt, car seat, wheelchair, etc.). It may be necessary to lift/carry students onto or off the school bus. In some cases it will be necessary to lift students into or out of their seats.
• Assists in maintaining discipline and enforcing rules and regulations pertaining to student behavior. Tends to the special needs and conditions of each student.
• Assists bus drivers and substitute drivers with directions. Learn bus routes, schedules and pickup points. Keeps abreast of route and bus stop changes and student day care arrangements.
• Assists driver in conducting scheduled emergency evacuation drills on the school bus.
• Assists the school bus driver in maintaining a clean bus and bus interior. This can include but is not limited to sweeping, picking up articles, and cleaning windows.
• Promptly reports incidents to the Bus Driver and the school staff.
• Returns any personal items left on the bus to the school or the child’s family.
• Presents a neat, clean, and courteous appearance to parents, students, school personnel and the general public.
• First Aid, CPR Aed Certification
Medical Courier
Diligent Delivery Systems - Buckley, WA
July 2021 to Present
• Stat Orders, Were Immediate with Out Delay. Stayed at Home base (my remote location) until a order came in. Once the order is confirmed it is time to Spring into Action.
• Worked well with Dispatch for Deliveries. Was on call 7 days a week. Weekends I was on call from Thursday Night until Monday Morning.
• I learned how to use and keep my phone and the specified apps open at all times.
• I was available day and Night, with a moments notice about a delivery.
• I use my own Car to pick up a Stat order,
• I drove to Multi-care urgent care picked up specimen (blood usually) scanned item, made sure lab was secured insulated bag with ice in it.
• Once I reached Good Sam Hospital, I would scan again, and write down lab technicians name that excepted the order.
• I worked under unusual circumstances when the specimen were spinal fluid, brain bleeds, etc. to get to my pick up and drop off locations as soon as possible.
• I worked Stat orders around the clock which had a strict guideline of a 1hour turn around.
• I stopped everything I was doing in a moments notice to answer the call of duty.
• I worked with Urgent care Nurses, and lab techs to make sure the deliveries were taken care of.
• Labs were taken to the hospital to check if a patient needed further treatment in a hospital.
• Every Order was A human beings specimen, which I handled with care and respect, you never knew when it was a life or death situation.
Delivery Driver
Amazon DSP - Sumner, WA
January 2019 to January 2020
• Worked for dispatch
• Delivered products in a timely and courteous manner
• Loaded packages
• Maintained ongoing communication
• Consistently completed
• Managed paperwork
Cashier/ Associate
Jubilee Burger - Bonney Lake, WA
July 2017 to January 2018
• Commute food items from the store to the trailer.
• Prep, sell, stock, fill, and load items for inventory and sales.
• Cashier, count and give back right amount of cent and dollars.
• Take orders, prepare special orders, give numbers, and cook food for customers.
• Drain oil, clean fryers, wipe down counters, tables, dump oil, change trash, sweep, do dishes. Food Court Associate
Costco Wholesale
March 2017 to July 2017
• CSR, cash, checks, dropping money for pick-up, counting in/out during and after shift.
• Food/drink Orders, Special Orders, Orders for pick-up, Prep/stock all items and materials for shifts.
• Customers were greeted and given service in prompt timely manner to insure lines were short; stations were cleaned as needed during all times of the day. Journeyman Deli Associate
Metropolitan Market
October 2010 to January 2016
• I worked all stations; Production, Sandwich, Mid-shift, Cold case, Hot bar, pasta, Shrink/Wall.
• Sold, Priced, items for wall, sale, promotion, inventory and purchase.
• Prepped/ stocked, filled, ordered, made salads, pasta, sandwich. Education
High school diploma in General
Lindbergh High School - Renton, WA
September 1999 to June 2003
Skills
• Customer Service (10+ years)
• Customer Service Representative (10+ years)
• Inventory Control (4 years)
• Cooking (10+ years)
• Food Service
• Food Preparation (10+ years)
• Cash Handling
• Kitchen Experience (6 years)
• Cleaning Experience
• Retail Sales
• Food Safety
• Delivery Driver Experience
• Food Handling
• Meal Preparation
• POS
• Merchandising
• Driving
• Serving Experience
• Busser
• Food Production
• Culinary Experience
• Restaurant Experience
• Upselling
• Host/Hostess
• Communication skills
• Data entry
• Cashier (6 years)
• Blood sampling
• Customer service
• Cash handling
• Sales
• Cash register
• Retail sales
• POS
• Merchandising
• Food handling
• Serving
• Driving
• Restaurant experience
• Hospital experience
• Cooking
• Laboratory experience
• Behavioral therapy
Certifications and Licenses
Food Handler
August 2015 to August 2019
Driver's License
Food Handler Certification
Assessments
Administrative assistant/receptionist — Proficient August 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Call center customer service — Proficient
August 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Delivery driver — Proficient
August 2022
Interpreting instructions or signs and solving problems Full results: Proficient
Customer focus & orientation — Proficient
August 2022
Responding to customer situations with sensitivity Full results: Proficient
Customer service — Proficient
August 2022
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I will work hard to accomplish a goal I set. I love working with people, and I enjoy long walks on the beach, music and snowmobiling.
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