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Customer Service Billing Specialist

Arlington, TX
May 14, 2024

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Ruth Brown

**** *** **** ** **** ***, Arlington, TX 76011 314-***-****


RX Claims CPT/ICD-10 CODING Type 45 wpm

Data Entry MS Word MS Excel

MS PowerPoint Access Salesforce

Work Experience

Optum/Quest Diagnostics, worked from home 01/23 - 12/23 Lead Medical Billing Specialist/Customer Service

Assisted with solutions

Addressed supervisor calls

Advised on current third party billing and collection regulatory guidelines and requirements Breg Inc, Southlake, TX 04/22 - 10/22 (Contracted) Medical Billing Specialist

Using coded data to produce claims to insurance companies. Appealing and reviewing denied and unpaid claims.

Verifying patient’s insurance coverage

Answer patient’s billing questions and handle collections on unpaid accounts AMN Healthcare, Dallas, TX 08/21 - 12/21 (Covid Related) Credentialing Analyst 1

Processed credentialing applications and supporting documentation. Track license and certification expirations to confirm renewals. Maintain accurate information for providers and update their credentials as necessary Brinks Armored Security, Coppell, TX 2019 - 2020

Customer Service Representative

Provided support to customers, clients and vendors via telephone. Call types included updates on scheduled/dispatched services, delivery/deposits of cash and online assistance.

Provided technical support to access locks, revised service requests and answered inquiries for ATMs and safes.

Documented information regarding supplies and repairs for safes and ATMs. Optum, Schaumburg, IL 2009 - 2019

Manual Claims Processor

Adjudicated claims appropriately per contract or standard processing guidelines. Met and maintained 95% quality expectations.

Assist with the escalated claims by identifying, clarifying and correcting issues regarding claims. Trained and audited other processors while maintaining quality and production metrics. Healthlink, Inc., St. Louis, MO 1999 - 2008

Customer Care Associate III/Researcher

Received 90+ inbound calls; quoted and clarified benefits regarding processed claims. Researched and adjusted claims with eligibility, and benefits issues. Audited an outsourced vendor's routed requests for adjustments. Managed Prescription Services, St. Louis, MO 1994 - 1999 Lead/Client Customer Service Representative

Supervised CSR staff of five, monitored attendance, handled performance issues. Regulated workflow and trained new employees.


Business Administration Courses, University of Missouri-St. Louis, St. Louis, MO Certified Medical Assistant, Bryant Institute, Bridgeton, MO


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