Customer Service Sterling Heights

J. CHRISTOPHER KUCHARSKI

ad5pj0@r.postjobfree.com 586-***-****

PROFILE

I am a highly enthusiastic and motivational leader with over 30 years of experience in several different customer based industries. I am self-directed with excellent customer service, communication, negotiation, and presentation skills. I am comfortable presenting in front of any size group, which allows me to be proficient in building and maintaining client relationships.

WORK HISTORY

AREA/SALES MANGER, EMSER TILE, STERLING HEIGHTS, MI. 5/2016-11/2023

-Opened 1st location in the Michigan market.

-Achieved $3.2 million in branch sales in 2022, which was an increase of 12.5% over sales target. Increased sales $2 million dollars within five years, despite Covid-19. Increased sales were accomplished by maintaining current account growth, building strong relationships, and providing ongoing support and guidance throughout the sales process and beyond.

-Increased new account growth by 25% year after year, which accounted for 7.9% of sales. Account growth was achieved by having a strong ability to understand the clients’ needs, propose suitable solutions, and consultative selling. These strategies allowed me to deep dive into the wants and needs of my customers’ business.

-Ranked 2nd out of 18 locations in the Midwest Region in Manager Controlled Profit in 2022. Ranked 14th out of 78 locations in the company for 2 consecutive years. These metrics were achieved by increased sales, controlled expenses, low employee turnover, inventory management, and error control.

-2020 Emser Tile Region 5 Branch Manager of the Year STORE/SALES MANGER, CVS/CAREMARK, STERLING HEIGHTS, MI 2001-2016

-Managed a staff of 18-20 employees while maintaining a low turnover rate

- Developed and implemented effective sales strategies that were in line with the company’s directives and goals.

-Managed all aspects of the company including staffing, scheduling, ordering, receiving, inventory management, product placement, sales execution, loss prevention, and on- board training of all staff.

-Certified Regional Trainer and Leadership Mentor

-Regional Safety Compliance Manager

-2015 Manager of the Year

-2014 Manager of the Year

-2013 Runner-up for Manager of the Year

EDUCATION

Macomb Community College, Macomb MI, Associates Degree Eisenhower High School, Utica, MI

SKILLS

• Excellent leadership, communication, negotiation, and presentation skills

• Motivational and enthusiastic

• Self-directed, motivated, and goal-oriented

• Detail oriented and extremely organized

• Experienced in consultative selling with a strong ability to understand a client’s needs and propose suitable solutions

• Product Knowledge

• Problem solver

• Highly skilled in driving corporate directives and goals

• Recruiting, selecting, and on-boarding

• Excellent in time management and ability to meet deadlines

• Sales Reporting

• Proficient in PowerPoint, Excel, Microsoft Teams, Paycom, JDE, Boost MEMBERSHIPS AND ASSOCIATIONS

-VP Almont/Dryden Masons-Mason of the Year 2021

-Head Coach JV Baseball Eisenhower High School

-Defensive Coordinator Freshman Football Eisenhower High School

-D.E.C.A Judge and Mentor

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