Environmental Services Project Manager

Executive Level Environmental Services Director with more than 20 years of experience leading successful EVS departments. Strong focus on staffing and leadership models with reputation for implementing innovative programs to improve engagement and satisfaction. History of process improvement projects.

LEADERSHIP EXPERIENCE AND SCOPE

Healthcare Systems, Multi-site, Acute Care, For Profit,

Non-profit, Union Experience

Grounds Size: More than 1M sq ft. Annual Budget: Up to $6M

Hospital Beds: Up to 700 FTEs: Up to 130

CAREER AND LEADERSHIP HIGHLIGHTS

Improved employee and department morale to raise HCAHPS scores from low 50 to high 80; both client and patient satisfaction increased

Achieved the highest ranked department in the hospital for employee satisfaction

Created significant financial turnaround by bringing outsourced services in-house to result in $340K in one year

RELEVANT PROFESSIONAL HISTORY

AMN 2016-Present Interim Environmental Director

Sutter Health, Ca. Martin Luther Ca. Santa Claire Ca.

Peoria Il,

Ruck Shockey Consultants Interim Manager

Loyola University Medical Maywood,Il

Director of Environmental Services, Wesley Hospital, Hattiesburg, MS

Director of Environmental Services, CHS Health System, Dyersburg Regional Hospital, Dyersburg, TN

Principal/Owner, Koontz Independent Consulting, UT South Western Hospital and Saint Paul Hospital, Dallas, TX

Director of Environmental Services, Crothall Service Group, Gulfport Memorial Hospital, Gulfport, MS

EVS Project Manager, Crothall Service Group

Wuestoff Hospital, Melbourne, FL

Trinity Hospital, Birmingham, AL

Shand’s Hospital, Gainesville, FL

Saint Francis Hospital, Memphis, TN

EDUCATION, CREDENTIALS AND AFFILIATIONS

Certifications: FEMA Affiliations: United States Army

REFERENCE TESTIMONIALS

Delores “is very dedicated to her staff and the facility. She is dedicated to making it a good place to work and visit.”

Delores “takes pride in everything she does. She set up the EVS department which was unstructured. She raised HCAP scores from 40 to 90. She made the EVS department stand out in accomplishments.”

OUR LEADER WILL MEET YOUR GOALS

EXAMINE THE STAFFING MODEL AND ENSURE APPROPRIATE LEVELS

STABILIZE LEADERSHIP TEAM IN EVS

Accomplished EVS leader and mentor; developed and initiated educational programs to coach staff on HCAHPS strategies for strong improvements

Evaluated staff in order to identify strength of team members in order to capitalize on communication, accountability, and incentive-based growth and development

Implemented regular in-service education programs to improve competencies

Created a Supervisor Development Course and Management Rounding For Success program

Developed and initiated a “Caught Doing Something Right” program to encourage and reward staff for productivity and quality work

Created Safety Program and Huddles to improve communication

Developed and instituted a Hard Surface Training; implemented a floor care, strip and wax schedule to improve surfaces; resulted in decreased overall Falls in hospital

Decreased cost due to Hazardous Waste employee training course; implemented follow-up DOT training as it related to Hazardous Waster

Instituted behavior standards with the implementation of AIDET program to increase expectations; resulted in increased employee satisfaction rates due to high-functioning department

Improved communication between hospital leadership teams and Environmental Service Department staff by acting as a dedicated liaison

Strong ability to conduct operational process improvement assessments and implement necessary programs for increased safety, quality and procedure

Initiated a room inventory and “Picture Perfect” program to ensure quality rooms; resulted in increased patient satisfaction

Implemented an “AM/PM Freshening” program to improve quality and patient satisfaction

Identified significant annual savings with Linen Awareness Plan

Developed and implemented plans to updated old and outdated equipment

Adequately reviewed supplies, negotiated with vendors and shopped for new vendors in order to increase financial savings

Successfully met all TJC requirements for EVS with zero deficiencies

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