Relationship Manager Global Account

Customer Focus - Relationship Driven – Sales and Marketing Leader

Summary of Qualifications:

Passionate Customer Advocate

Strategic Relationship Manager

Results Driven

Experience:

AT&T, Dallas, TX

Global Account Director March 2021 to present.

Expert level direct salesperson, generating existing and new Go to Market sales to customers for delivery of ATT products/services/systems and solutions to solve customers’ strategic business priorities. Supports contract renewal efforts, generates contract addendums, maintains contract expiration inventories for assigned accounts. Generated over $20 million dollars in year closing two major contracts.

AT&T, Dallas, TX

Client Solutions Executive 4 January 2019 to March 2021

Retail Vertical Sales team member assigned multiple customers with the top account in my module being 7-Eleven. Within my assigned module I am focusing on all network solutions for the customer’s IT needs. Working directly with Network VP’s, Directors and Managers to provide NOC solutions. One example using Network Integration for monitoring all Nine thousand plus stores for 7-Eleven solving issues as they arise and dispatching technicians to resolve issues. Selling new opportunities an example we resigned a $28 Million TCV contract to renew all current business as we build a network transformation strategy to deploy devices to the stores. For the two years in the retail vertical I am currently above quota and have been the previous year.

AT&T, Dallas, TX

Client Solutions Executive 4 Public Sector 3/2018 to 12/2018

Sales lead for Federal Agencies supporting and selling all strategic and wireline products. Overall account support, account development and service of the agencies. Respond to RFP’s target agencies before RFP’s and RFQ are submitted. Implement all new sales to build the maximum revenue per my assigned agencies.

AT&T, Dallas, TX

Lead Channel Manager Global Account Solutions 1/2014 to 3/2018

Responsible for launching and communicating campaigns, offers and products to the Global Account Solutions Sellers supporting US Mobility, Voice and IP Conferencing portfolios. Create programs that will increase our share of mobility, Voice and IP Conferencing services within our customer base and continue to educate sellers on the current offers. Meet weekly with sales to update and tract progress of mobility offers. For the last two years we have been above our mobility targets and are projecting to meet and exceed our goals this year.

AT&T, Bedminster, NJ

Lead Channel Marketing Manager-GEM, GCG 6/2011 to 01/2014

Partner with sales organizations, channel partners, product marketing and customers to educate and engage these communities concerning AT&T's Network Sourcing Value proposition. Helped proactively qualify and sale the first AT&T Managed Sourcing Suite offer. Work along with Sales RVP’s in GEM to identify and qualify opportunities and recommend comprehensive plans to maximize profitability and customer satisfaction utilizing Network Sourcing. Assisted in the launch of the AT&T Managed Sourcing Suite product offer to the Premier Client Group, Signature Client Group, Global Client Group and GEM channels. Proactively engaged and launched Network Sourcing Road shows in the GEM, supporting the RVP’s in GovEd East and West.

AT&T, Bedminster, NJ

Strategic Account Manager 4 09/2008 to 5/2011

Sales Manager of Twenty IBM Commercial Accounts within the Communications Sector

Managing accounts to meet IBM’s stringent needs while meeting AT&T’s goals and targets. Achieved my sales quota three years in a row for the IBM Commercial Account Sales channel growing revenue year over year. Supported the IBM sales teams by attend customer meetings, responding to RFP‘s and providing solutions to meet their end customer needs.

AT&T, Princeton, NJ

Strategic Account Manager 02/2005 to 08/2008

Regional Manager of a six hundred and fifty million dollar a year national cellular account within wholesale markets. Sell all telecommunications products to support the account, as well as supporting it on provisioning and billing.

* Sales Vice President Award Most Significant sale second quarter 2006 for a one year three-million-dollar extension contract

* Regional Sales Vice President Award for most revenue in the quarter won two times

* Sales Vice President Award Most Significant sale fourth quarter 2006 for first Ultra available network valued at ten million dollars for a five-year term.

AT&T, Bridgewater, NJ

National Account Manager 08/99 to 02/2005

Manager of a one hundred and fifty million dollar a year national cellular account within wholesale markets. Sell all products to a large national account supporting the account on new services, provisioning and billing.

* Sales Vice President Award Most Significant Sale in the Third Quarter 2004 for a two year three hundred million dollar contract

* 2003 Gold Club Winner for Top Ten Percent sales in AT&T

* Sales Vice President's Award in October 2003 for a 20 Million ATM sales for three years

* Sales Vice President's Award in February 2003 for a sale of 195 million dollar contract

* Sales Vice President's Award in August 2002 for sales valued at 1.2 million dollars

* Northeast Region's "Extra Mile" Award in June 2002 for sales valued at 1 million dollars

* Grew two accounts from regional to national level while growing revenue.

* Sold three Master Carrier Agreements; one for two years forty million dollars, another for three million dollars a year and the last for two million dollars a year for a three-year term.

* Sold a twenty-year IRU value at thirty million dollars.

* Ended the year (2000) at one hundred forty nine percent of quota in voice and one hundred twenty four percent in data.

* The number one rated salesperson in the Northeast region

* 2001 Gold Club Winner for top ten percent of management employees.

AT&T, Syracuse, NY

Account Executive 11/98 to 08/99

Sold local service solutions to mid to large business accounts. Assess telecommunication needs of the corporation and work in a team to sell complete package of services. Prospect accounts utilizing various lead sources, including cold calls, referrals, and networking. Consult with decision-makers through entire sales cycle. Ensure customer satisfaction by exceeding customer expectations.

* Sold the largest Internet Account in the Syracuse office

* Sold the first local services in the Syracuse office to a NY State College

Frontier Communications, Syracuse, NY

Account Representative 03/97 to 11/98

Sold telecommunications solutions to mid-sized companies. Assess telecommunication needs of corporation, work in teams to develop recommendations and made presentations to decision makers. Prospect accounts utilizing various lead sources, including cold calls, referrals, and networking channels.

* Met and exceeded sales quota for each month

* Won the first quarter "President's Award" for being the in the top ten salespeople in the company.

FOX Television Affiliate Max Media, LLC, Syracuse, NY

Account Executive 08/96 to 02/97

Sold television advertisement solutions to mid-sized companies, focusing on customers who wanted to grow their business. The sales process involved acquiring research on prospect customers, proposal writing, formulate market driven television advertisement campaigns for customers.

* Ninety five percent of all business sold were new accounts to the station.

* Salesperson of the month in November 1997

Education:

Bachelor of Arts Major Speech Communications, University of Maine, Orono Maine Graduated 1992

Awards:

Scholar athlete award winner. Maintained a 3.0 for the year

President of the African American Student Association

Full Football Athletic Scholarship for five years. Two-year Starter and four-year letter winner

Yankee Conference Champions, NCAA playoff appearances in 1988 and 1989

References:

Upon request

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