Customer Service

Iris Covington

*** *** ***** ****, *****, SC ****9 803-***-**** ad5pge@r.postjobfree.com

Objective

Organized, goal oriented, team player seeking to be a positive impact on a team of organized professionals.

Education

High school diploma June 1989 Richmond Sr High School

AAS: Computer Information Science, Database Programming ECPI University - SC

Skills & Abilities

Management- experience as a shift manager with at least 25 staff to supervise.

Sales-experience and customer service.

Communication- experience with customer service: verbal and non-verbal

Data entry

Proofreading

Leadership

Experience

DHL Customs Entry Processor 7/2022 to Present

Enter new customer orders into our DHL computerized system to obtain release of cargo

Enter and upload data properly and completely in an accurate and timely fashion

Completes document auto upload as needed into DHL computerized system

Work with importer to obtain missing information via telephone or email

Maintains positive and professional customer relationships (internal and external)

iDADS Logistics Independent Dispatcher 3/2022 to 7/2022

Dispatch 20 ft box truck for local routes

FirstHealth Richmond Memorial Hospital Help Desk Analyst 03/2018 to 3/2022

Image Computers (Ensuring that all software and patches are installed).

Answer the local Helpdesk Phone

Ensure that users have trouble ticket for service.

Install Network Printer Drivers.

Install Local Printer Software.

Install Software.

Troubleshoot installed Software.

Troubleshoot installed Hardware.

Call Vendors for broken equipment to obtain technical support and parts.

Install Hardware parts that does not require vendor technician to install.

Provide on-location troubleshooting for all users including VIPs, conference rooms and classrooms.

Accept mobile devices that needs troubleshooting.

Transfer tickets that you are unable to fix to the Local Tier III technician

Provide walk-up customer support at local helpdesk.

Ticket Handling.

Access Bitlocker Recovery Key and provide to the user

Account Creations

FirstHealth Moore Regional Hospital Computer Operator 03/2017 to 03/2018

Take calls from end users

Help end user with technical issues and escalate issues to the appropriate.

Department/analyst as needed.

Monitor and report interface and/or server issues to appropriate department/analyst as needed.

Educate user of appropriate and desirable parameters to ensure they can complete their task

Work with team to ensure all information is communicated for shift transition

Continuously learning, collecting and communicating with other teams to find solutions

Massage Envy Spa Associate 10/2016 to 03/2017

Greet and assist members/customers.

Sell memberships.

Ensure facility was cleaned and prepped to give the members/customers a relaxing and rejuvenating experience.

Process payments and memberships.

Opening and closing the store.

Harris Teeter Customer Service Manager Trainee 04/2016 to 10/2016

Ensure customers were receiving superb customer service.

Overseeing the financial responsibilities of the case office.

Scheduling adequate help front end customer service.

Working closely with management team to maximize labor dollars.

GIS -General Information System Report Writer 03/2013 to 08/2014

Create reports for customers that displayed requested information per customer (ie: Employees background check, credit history, drug screening results and other reports that the company may have been contracted to have reported).

Michelin Tires US5 Production Operator/Safety Spokes 03/2011 to 04/2013

Responsible for the safe operation of manufacturing equipment for the purpose of converting raw.

Materials and in-process materials into a final product.

Maintains equipment operations by solving production process problems; making equipment adjustments, reporting safety, quality and efficiency data; reporting decisions made; and referring questions/concerns to the supervisor.

Responsible for attending safety meetings and communicating with my team any safety.

Modifications or updates.

Assess operators to ensure safe physical requirements are being meet for the position.

Investigate, record and photo any accident/incident that occur within my team as well as assist other.

Safety spokes if needed.

McDonald's Assistant Manager 11/2002 to 02/2011

Managed shifts of 20-25 employees.

Assisted and supported store manager.

Communicated plans and agenda of the stores need and daily targets with management.

Enforced rules and policies to employees and other managers.

Communicated with vendors and others stores to ensure the store was equipped with products to run.

Productive shifts.

Interacted with customers to ensure each and every customer have a quality experience.

Managed and ordered inventory.

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