Customer Services Data Management
Resume:
DHWANI N. UPADHYAY
California, USA
Phones: +1-707-***-**** (USA)
Email: ad5pfq@r.postjobfree.com
SUMMARY
Over 10 years of experience in Office, Customer Services, Administration, Auditing, Stores Management and Payrolls
Experienced in managing stores, accounting operations, inspecting, and reconciling incoming Bank, statements & materials, documenting/tracking damages and discrepancies, and maintaining optimum levels of stock.
Experienced in performing accurate numerical computations and analysis, preparing and processing payroll data for large teams, including file validation and importing, cheque entries, adjustments, reconciling and balancing.
Expertise in MIS reporting, conducting quality internal audits of accounting, payroll, and stores processes.
Demonstrates mindfulness, analytical skills, and ability to work as part of a team.
Excellent organizational, interpersonal & communication skills with ability to work under pressure and meet deadlines.
Conversant with QuickBooks, TAPSCOM, SAGE Pastel, Payroll, Tally, ERP and Microsoft Office software SKILL SET
Financial Accounting and Analysis
Payroll Management
Stores Operations – Reconciliations, Procurement, and Issue of Materials
Customer Relationship Management
Stock Reporting
Recruitment
HR Operations
Team Management
EDUCATION
Master of Arts (M.A) from Gujarat University, India, 2013
Bachelor of Arts (B.A) from Gujarat University, India, 2011
Higher Secondary School Certificate (H.S.S.C) from Gujarat State Education Board (G.S.E.B), India, 2008
Secondary School Certificate (S.S.C) from Gujarat State Education Board (G.S.E.B), India, 2006 CERTIFICATION
Association Of Chartered Certified Accountants (ACCA), Kenya, 2015 LANGUAGE SKILLS
English, Hindi, Marathi, Gujarati, and Swahili
WORK EXPERIENCE
7 Eleven, Vallejo, California
September 2022 – Till Date
Customer Care Associate
Handling Walking customers.
Handling Sales
Managing Store
General Administration
Managing Petty Cash
Data Management
Computer Operating
Book Smart Consultancy Limited, Nairobi, Kenya
May 2015 – June 2021
Finance Director
Managing Financial status of the company and controlling the Finance
Scrutinizing invoices, bills, and other documents prior to entry into Tally ERP, SAGE Pastel and ERP systems
Collating and preparing employee data for preparing salaries on a periodic basis on Pay Master and TA Master software.
Undertaking internal audits using software reports, manual registers, and raw material
Preparing and arranging Sales Invoices/Delivery Notes, serial number-wise and filing for Head Office
Maintaining stock of office stationery, office supplies and reordering them as and when required
Tracking and reconciling NHIF/NSSF/PAYEE/TAX
General Administration
Managing Petty Cash
Data Management
Computer Operating
Easy World Vision, Ahmedabad, Gujarat, India.
February 2013 – April 2015
Process Executive (Student Visa/Work Permits/Immigration)
Screened candidate profiles according to job category through various job websites and portals.
Explained Students / Clients for the Student / Work Visa process.
Scheduled and conducted interviews of registered candidates.
Maintained and updated the database of potential employees.
Prepared Offer, Appointment, Relieving and Increment letters.
Oversaw & managed the entire Data Collection Center & franchisees of entire Gujarat and Rajasthan regions, resolving their queries.
Coordinated and provided oversight to data processing operations, including conducting rigorous quality checks.
Maintained and updated employee attendance, leaves, provident fund, employee state insurance for payroll purposes.
Interacted with prospective and existing clients for sourcing new candidates.
Analyzed recruitment data and prepared MIS reports to ensure accomplishment of targets.
Managed employee evaluations/appraisals, grievances, and training programs. References will be provided on request.
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