Administrative Assistant Office Manager
Resume:
ERICA
WEAVER
JONES
CDA, RDA
Personal Info
Phone:
E-mail:
*******@*****.***
Address:
Memphis, 38125
Skills
Leadership Skills
Adaptability
Dependability
Interpersonal Skills
Teaching Skills
Communication Skills
Communication Skills
Management Skills
Organizational Skills
Language
English
Professional Summary
Dental office manager and Administrative Assistant with over 14 years of experience in reporting directly to the head physician responsible for providing day-to-day operations support. Major responsibilities include patient/client service, administrative duties, insurance and benefits administration, and personnel management. Advanced technical skills and in-depth knowledge of health management information systems (HMIS) used to maintain high-levels of quality care and ensure patient satisfaction.
Employment History
Dental Lab Technician, Glidewell Dental Lab
Memphis, Tennessee
May 2024- Nov. 2024
Design Crowns
Tooth Morphology
Shipping
Reading Dental Lab prescription
Dental Instructor/ BLS instructor, Concorde Career College
Memphis, Tennessee
Feb. 2013-Oct. 2019
Instruct student and prepare for Registration and CDA
Instruct and maintain components with CPR and well-trained CPR instructor
Teach patient care, dental instruments, professionalism, dental instrument transfer and dental assisting
Maintain inventory and repair of instruments HU-Friedy
Traveling RDA and Sterilization Tech, American Mobile Dental
Memphis, Tennessee
Aug. 2013 - Present
Dental Operatory setup and breakdown
Maintain supplies and inventory.
Finalize trailer functionality by attaching generator.
Maintain office supplies and inventory, completing the task 15% faster each passing year.
Maintain current and past referrals, receiving 70% referrals from past clients.
Dental Site Manager, Christ Community Health Services.
Memphis, Tennessee
Jun. 2013 - Present
Administer the day-to-day activities in relation to productivity and patient flow
Oversee staff of 15 licensed Dental professionals
Ensures regulatory compliance.
Lead Dental Assistant, Christ Community Health Services.
Memphis, Tennessee
Jun. 2010 - Present
Manage the appointment book
Provide specialty in patient care for an average of 20 patients every day.
Knowledge in four handed Dentistry
Maintain office supplies and inventory.
Maintain current and past referrals, receiving 70% referrals from past clients.
Lead Dental Assistant, Dental Excellence. Memphis, Tennessee Oct. 2005- Jun. 2010
Work through Dental Claims Denials to ensure better customer service, and thus a 35% improvement in sales.
Maintain proper sterilization.
Oversee OSHA enforcement in order to create a better working environment.
Conduct insurance verification, increasing return customers by 30%.
Assist in Endodontic and Cosmetic Dental Procedures.
Assist in travel preparation.
Traveling Chair-side Dental Assistant, Hickory Hill Family Dentistry.
Memphis, Tennessee
Feb. 2003- Oct. 2005
Conduct monthly biological monitoring thus saving time for the physician to attend to a patient, by 20%.
Schedule appointments.
Prepare patient, sterilize or disinfect instruments, set up instrument trays, prepare materials, or assist dentist during dental procedures.
Fabricate temporary crowns thus saving time for the physician by 40% per patient.
Oversee OSHA enforcement in order to create a better working environment.
File patient charts.
Lead Dental Assistant, Dr. Jeffery Dolberry. Memphis, Tennessee Aug. 1999- Dec. 2003
Prepare patient, sterilize or disinfect instruments, set up instrument trays, prepare materials, or assist dentist during dental procedures.
Schedule appointments.
Conduct bracket placement, thus saving time designated for surgery by about 40%.
File patient charts.
File insurance claims.
Cashier, Petco. Memphis, Tennessee
Apr. 1998- Oct. 2000
Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations.
Balancing the cash register and generating reports for credit and debit sales, to compose a budget that cut cost by 24% in the two years.
Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer, contributing to a customer return rate of 15%. Bagging and wrapping purchases to ensure safe transport, thus reducing breakage of merchandise, in route, by 30 %.
Cashier, Walgreen. Memphis, Tennessee
Feb. 1997- May. 1999
Handling returns and answering questions about merchandise, store policies, and ongoing promotions.
Scanning coupons, applying discounts, and processing payments.
Ringing up sales on computerized cash registers.
Waitress, Shoney’ Restaurant. Memphis, Tennessee
Mar. 1994- Sep. 1997
Take accurate food and drink orders.
Serve food and drink orders to guests.
Assist diners with orders by answering menu questions or making recommendations upon request.
Roll silverware, set up food stations, and prep for the next shift.
Maintain a neat and clean dining area.
Education
University of Phoenix, Phoenix, Arizona
Bachelor of Science, Healthcare Administration and Healthcare Management.,
Dec. 2017
Concorde Career Institute, Memphis, Tennessee
Certification, Dental Assistance,
May. 1999
Hamilton High School, Memphis, Tennessee
High School Diploma, Science and Education,
Dec. 1993
References
References are available upon request.
Contact this candidate