Customer Care Service

P E R S O N A L

P R O F I L E

Enthusiastic professional with

years of extensive experience in

providing excellent customer

service. Skilled in working

remotely to provide services to

clients including email

management, data entry and other

administrative tasks. Bringing a

strong work ethic and excellent

skills in delivering positive results.

Bachelor of Arts in Communication

UE Tech/ Samson Road Caloocan City

2006-2011

E D U C A T I O N

Makati City, Philippines

******************@*****.***

+63-927*******

C O N T A C T

Proficient in Microsoft Office and Google tools

Excellent oral and written communication skills

Knowledgeable in using CRM software like Zendesk and Salesforce

Customer service skills

Email management skills

Administrative skills

S K I L L S

TeleTech Customer Care Phil., Inc. February 2016 - Present Handles basic digital/technical troubleshooting

Answers customer queries via email (Zendesk/Salesforce) Provides customer service support via outbound calls Handles customer queries via both inbound/outbound calls and email.

Handles basic digital/technical troubleshooting

Handles administrative tasks such as encoding

customers' information.

Lbos Philippines September 2015 - January 2016

CUSTOMER CARE REPRESENTATIVE

Ientourage Bpo March 2012 – September 2015

ADMIN STAFF

ADMIN EMAIL/DIGITAL EDITION/ CUSTOMER CARE

REPRESENTATIVE

W O R K E X P E R I E N C E

JOSE ROY PAGDANGANAN

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