Customer Service Patient Registration
Resume:
TAMARA HOLZER
920-***-**** * Appleton, WI ***** * ad5pea@r.postjobfree.com
SUMMARY
* ***** ** ********** ** a healthcare setting including Patient Registration with a strong background in customer service skills. Ability to have a high level of empathy and compassion in communicating with patients and customers with experience in developing patient care plans and providing support to patients and their families.
PROFESSIONAL SKILLS
Clerical
Ability to Work under pressure
Switchboard Operation
Strong Work Ethic
Time Management
Crisis Management
Epic training
Effective Communication skills
Adherence to confidentiality
WORK EXPERIENCE
Screener/Patient Registration April 2001-Janaury 2023
Theda Care Hospital
•Provide excellent customer service to patients in a fast-paced medical office.
•Verified patient demographics, insurance information and collect co-payment
•Scheduled patient appointments and maintained accurate records in electronic health records system
•Assisted with patient check in and check out process to ensure timely and accurate billing
Customer Service Associate
A Special Delivery January 2020-December 2022
•Interacted with customers via phone and in person to understand their needs
•Ensured customer satisfaction by providing timely and accurate responses to inquiries
•Verified customer demographics to insure delivery of welcome baskets
Receptionist/Switchboard Operator
Hannen Zilsch Chiropractic November 2019-0ctober 2020
•Assist in scheduling appointments
•Performed general administrative duties such as checking I patients filing typing, copying, faxing
•Use of multiline switchboard
•Compiled confidential information with discretion
Pharmacy Technician
CVS Pharmacy January 2016-August 2018
•Worked in a fast-paced environment while adhering to all safety protocols and procedures
•Assisted patient with obtaining and understanding medications
•Filled prescriptions with accuracy
•Met all productivity goals
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