Customer Service Call Center
Resume:
Shakeria Gresham
Upbeat customer service rep looking to thrive and gain more experience
Dallas, TX 75216
***************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Medical Customer Service Representative
RemX - Remote
May 2023 to November 2023
Processed medical referrals,
• Answer high-volume inbound customer calls via an automated phone system.
• Make outbound calls to patients, referrals, and sales as needed.
• Utilize resources to troubleshoot and resolve patient issues.
• Hippa standard
• Faxing documents
• Communication with management as needed
• provided solutions that fit those individualized situations and prioritize the customers' needs at each step of the process.
Technical Support Representative
Verizon - Dallas, TX
March 2023 to September 2023
Troubleshooting customer equipment, upgrading accounts, inbound calls, dispatching Server
FRANKIES - Dallas, TX
January 2020 to March 2022
Server
Pluckers Wing Bar - Dallas, TX
March 2020 to June 2021
Expo, To Go specialist, server
Taco Mac Restaurant Group - Dunwoody, GA
February 2018 to June 2020
I cross trained so I’d serve one day, be on expo another day, and help out with to go orders . Cash handling, cleaning, customer service, time management, fast friendly service! Call Center Representative
AT&T solutions - Tucker, GA
April 2017 to February 2018
collections
Shift Manager
Del Taco - Smyrna, GA
April 2016 to June 2017
McDonalds Manager
McDonald's - Selma, AL
January 2016 to June 2017
Started off as crew member, got promoted in 1 month of working there. I have worked as a shift manager since 2013
Call Center Representative
Alorica - Kennesaw, GA
April 2014 to February 2015
Handled between 80-100 calls a day.
Education
High school or equivalent
Campbell High School - Smyrna, GA
August 2009 to May 2013
Skills
• Management (5 years)
• Customer Service (6 years)
• CSR
• Call Center
• Customer Care
• Customer Support
• Cash Handling
• Cashiering
• Computer Skills
• Food Service
• Phone Etiquette
• Shift Management
• Typing
• Food Preparation
• Cold Calling
• Microsoft Word
• Upselling
• Data Entry
• Serving
• Host/Hostess
• Kitchen Experience
• Cleaning Experience
• Restaurant Management
• Restaurant Experience
• POS
• Kitchen Management Experience
• Clerical experience
• Banquet Experience
• Food Safety
• Catering
• Busser
• Guest Services
• Inventory Control
• Communication skills
• Bartending
• Culinary Experience
• Technical Support
• Help Desk
Languages
• English - Expert
Certifications and Licenses
TABC Certified
Food Handler Certification
Additional Information
Very detail oriented, I’ve always worked well in a team setting making sure to provide exceptional customer service no matter the job . I pay very close attention to detail and am a people’s person . Very diverse, work well with a team or alone .
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