Support Specialist Technical

Peter Vimislik

*******@*****.*** • 585-***-****

Fairport, NY 14450 • linkedin.com/in/pvimi

Experienced support professional with proven ability to quickly translate loosely defined goals, then help develop a winning strategy to provide successful results, all while managing ever-changing and multiple projects in a fast-paced environment.

Qualification Summary

●Effective communicator, regularly preparing and delivering training seminars to customers and prospective customers at trade shows and symposiums.

●Increase revenue of $30K and reduced costs by $1M annually by investigating business cases for production of unavailable products and collaboration with a cross-functional team.

●Successfully train colleagues and customers on technical concepts in a variety of medium; in-person and remotely.

●Produce knowledge base articles and software Help files which lead to reduced stress on an overloaded support staff.

●Advisor of software development team by being the voice of the customer.

●Answer all questions and concerns from customers around the world regarding Kodak Professional Digital Print Production (DP2) software.

●IT duties performed: Computer hardware/software installations and troubleshooting of network connectivity/permissions; installed complete QA lab equipment and tested network drops/speeds in 30+ offices.

●Perform QA for software features/bugs fixes on Windows operating systems from Win XP through Windows Server 2019.

Skills

Communications

Documentation

Problem Solving

Troubleshooting

Teamwork

Inclusivity

Adaptability

Windows Office Suite

Adobe Creative Suite

Adobe RoboHelp

Jira/Atlassian/Service Desk

Salesforce

GoToMeeting

Professional Experience

iLUVPix LLC, Rochester, NY

Worldwide Professional Technical Support Specialist

July 2023 - Present

●Answer all questions and concerns from customers around the world regarding Kodak Professional Digital Print Production (DP2) software

●Author knowledge base articles and software Help (F1)

●Give virtual presentations to worldwide customers

●Perform systems tests to ensure bug-free software performance on Windows operating systems from Win XP through Windows Server 2019 and using SQL Management Tools to perform backups and other file maintenance

●Set up and maintain office and QA equipment, computers, network drops

Kodak Professional Sino Promise, Rochester, NY

Worldwide Professional Technical Support Specialist

November 2020 – July 2023

●Answer all questions and concerns from customers around the world regarding Kodak Professional Digital Print Production (DP2) software

●Author knowledge base articles and software Help (F1)

●Give virtual presentations to worldwide customers

●Perform systems tests to ensure bug-free software performance

Kodak Alaris, Rochester, NY

Worldwide Professional Technical Support Specialist

September 2013 – November 2020

●Wrote technical documents on workflows to minimize the need for remote interface tools and telephone assistance

●Trained remote support team on the proper documentation of support contacts and escalation procedures

●Advised software team on customer feedback and helped determine resolution and implementation of solutions

Eastman Kodak Company, Rochester, NY

Worldwide Photographic Technical Support Representative

July 1997 – September 2013

●Advocated for my team by working with another manager to merge two inter-related divisions, thereby ensuring the longevity of both teams and increasing efficiency within the company

●Increased revenue by $30K and reduced costs by $1M annually by investigating business cases for production of then unavailable products, collaborating with customers, sales representatives, manufacturing, marketing, price administrators and customer service

●Generated reports via Service Tracking Analysis and Reporting System (STAR) at the request of numerous Worldwide Marketing Managers to improve resolution of product issues

Education

Corning Community College, Corning, NY – Associate of Arts

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