Technical Support Team Members
Resume:
CHRISTY ROBERTS
SKILLS
• SQL
• Oracle
• COBOL
• C++
• Splashtop
• Workday
• WebEx
• Diversity & Inclusion
• Visual Support
• Technical Support
• Interpersonal Communication
• Time Management
EDUCATION
Master of Science Management
Information Systems
University of Missouri - St Louis, St
Louis, MO
Bachelor of Science Computer Science
Saint Louis University, St Louis, MO
• Minor in Mathematics
Dedicated IT Consultant offering 25+ years of experience in IT vision, development and implementation of programs and systems. Subject matter expert in day-to-day operations, planning, organizing and managing operations and complying with standards and policies. Demonstrated to leverage strategic planning to foster new improvements that maximize productivity and efficiency while continuously fostering a diverse and inclusive environment for all team members. WORK HISTORY
October 2005 - November 2023
Senior Customer Technology Consultant FedEx, St Louis, MO June 1999 - October 2005
Programmer Analyst Amdocs, St. Louis MO
Designed, developed and implemented shipping solutions used by over hundreds of organizations.
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Managed infrastructure upgrades, analysis and resolution of end user hardware and software issues.
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Partnered across organization to design solutions with the various customer platforms to deliver optimal path for key business initiatives.
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Changed a variety of modules based on specifications provided by sales and marketing teams as well as customer insights.
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Spearheaded continuous improvement on hardware and software architectures that supported eBusiness Suites (EBS).
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Directed IT services, counseled and collaborated with senior management on strategic planning.
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Mentored junior team members to foster professional growth and promote knowledge sharing within the organization.
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• Led the Culture, Diversity and Inclusion initiatives for a team of 10-12 Utilized PowerBuilder, COBOL, and SQL to maintain current product application and coded changes for multiple merger acquisitions.
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Optimized code quality through regular peer reviews, resulting in fewer defects and easier maintenance.
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Provided ongoing support for users experiencing issues or requiring assistance with application functionality.
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• Tested and deployed scalable and highly available software products.
• Updated documentation with project deviations to capture changes.
• Integrated new software with existing systems and third-party APIs. Conducted comprehensive assessments of client systems, providing actionable recommendations for improvements and upgrades.
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Managed technology budgets, optimizing expenditures to maximize returns on investment in hardware, software, and services.
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Boosted productivity by automating repetitive tasks using custom-built scripts and tools.
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Provided computer programming subject matter expertise to project team members.
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CONTACT
St Louis, MO 63116
ad5pcj@r.postjobfree.com
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