Customer Service Call Center
Resume:
Belinda Donahue
**.years dedicated to excellent customer and patient services. Team player in any role from hospitaity to medical offices.
Newark, DE
ad5pci@r.postjobfree.com
Willing to relocate to: Maryland - Pennsylvania
Authorized to work in the US for any employer
Work Experience
Owner and Operator of Business
Rags 2 Riches Cleaning Services - Newark, DE
April 2019 to June 2023
Provide excellent customers service during cleaning and disinfecting residential and commercial properties. Attention to detail was a must.
• Covid-19 certification
Call Center Representative
Premier Dermatology & Cosmetic Surgery - Newark, DE October 2018 to April 2019
Insurance verification. Answer incoming calls for 19 providers. First point of contact to all patients and help to communicate their reasons for calling.
Wine Consultant
Total Wine & More
June 2017 to February 2018
Asked to return by upper management to operate all wedding and large parties and consultation appointments.
Patient Service Representative
Simon Eye Associates
October 2015 to June 2017
• Answer incoming phone calls.
• Serve as the front line of customer service for patients.
• Uphold communication with patients as well as doctors, technicians, and receptionists.
• Maintain the schedules of seventeen doctors in each of our six office locations.
• Collect patient insurance information and determine coverage for the services they are to receive.
• Manage appointment confirmations and monitor appointment openings across six offices. Wine Consultant
Total Wine & More - Wilmington, DE
2011 to 2015
Wine Associate (2012-2015)
• Maintain excellent customer service.
• Cashier, responsible for cash drawer.
• Assist stocking shelves when needed.
• Promoted to position of Wine Associate in 2012.
• Work closely with and communicate with customers.
• Assist customers in choosing wines.
• Assist customers with event planning.
• Learn and maintain knowledge of products in specific detail.
• Entrusted with many key holder/supervisor responsibilities including but not limited to processing returns and exchanges, checking IDs to ensure no minors are served, refusing sales due to intoxication or lack of ID, as well as having access to the cash cabinet to get change for cashiers.
• Inventory management: creation and performance of stock pull lists, organization and maintenance of overhead and back stock.
• Fill and process online orders.
Advocate for clients regarding available treatment plans and options Dungarvin Delaware, Inc
2004 to 2007
2004 - 2007
Direct Support Provider
• Responsible for assisting developmentally disabled adults with activities of daily living.
• Provide medical professionals, family members, and other support staff with information regarding the clients' care and progress.
• Advocate for clients regarding available treatment plans and options.
• Responsible for recording all necessary data and information collected during each shift.
• Responsible for administering, ordering, and sorting clients' medications. Education
Bachelor's in Behavioral Science
Wilmington University - New Castle, DE
August 2008 to February 2010
Associate in General Studies- Humanities
Delaware Technical Community College - Wilmington, DE May 2003 to May 2008
Vocational Training in Medical Assistant
Delaware’s Skills Center - Wilmington, DE
September 1997 to June 1998
Skills
• EXCEL (10+ years)
• MICROSOFT OFFICE (10+ years)
• OUTLOOK (10+ years)
• POWERPOINT (10+ years)
• WORD (10+ years)
• Front Office (2 years)
• Call Center (3 years)
• Front Desk (2 years)
• Customer Service (10+ years)
• Customer Care (6 years)
• CSR (3 years)
• Customer Support (6 years)
• Receptionist
• Billing (Less than 1 year)
• Data Entry (3 years)
• Microsoft Word (10+ years)
• Microsoft (10+ years)
• Scheduling (3 years)
• Organizational Skills (10+ years)
• Customer Service Skills (10+ years)
• Navinet (4 years)
• Electronic Medical Records (4 years)
• Medical Office Experience
• Microsoft Windows
• Operating Systems
• Developmental Disabilities Experience
• Insurance Verification
• Technical Support
• Medical Terminology
• Network Support
• Multi-line Phone Systems
• 10 Key Calculator
• EMR Systems
• Administrative Experience
• Microsoft Excel
• Microsoft Outlook
• Basic Math
• Planograms
• Cleaning
• Patient Care
• Microsoft Windows Server
• Typing
• Mac OS
• Medical Receptionist
• Help Desk
• Patient service
• Phone etiquette
• Remote Access Software
• Experience Administering Injections
• Medical Scheduling
• Cash handling
• Computer skills
• Sales
• Typing
• Front desk
• EMR systems
• Customer service
• Windows
• Medical terminology
• Operating systems
• Leadership
• Microsoft Windows Server
• Sales
• Hospitality
• Medical records
• Cash handling
• Cleaning
• Environmental services
• Medical office experience
• Vital signs
• Office experience
• Filing
• Insurance verification
• Computer skills
• Communication skills
• Upselling
• Microsoft Powerpoint
• Administrative experience
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Medicare
• Mac OS
• Driving
Certifications and Licenses
Medical Assistant
September 1997
8 months course in Medical Assistant @ Delaware Skills Center-First Graduation Class Driver's License
Assessments
Food service: Customer situations — Proficient
March 2024
Identifying and addressing customer needs in a food service setting Full results: Proficient
Customer focus & orientation — Proficient
March 2024
Responding to customer situations with sensitivity Full results: Proficient
Work motivation — Proficient
April 2023
Level of motivation and discipline applied toward work Full results: Proficient
Retail customer service — Proficient
July 2022
Responding to customer situations in a retail setting Full results: Proficient
Warehouse safety — Proficient
September 2022
Using safe practices in a warehouse setting
Full results: Proficient
Work style: Reliability — Proficient
March 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Protecting patient privacy — Proficient
February 2022
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Call center customer service — Proficient
October 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Administrative assistant/receptionist — Proficient March 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Basic computer skills — Proficient
October 2022
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Bartending — Proficient
May 2022
Understanding, pouring, and mixing drink orders
Full results: Proficient
Work style: Reliability — Proficient
September 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Attention to detail — Proficient
March 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Medical receptionist skills — Proficient
March 2024
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Sales skills — Proficient
October 2022
Influencing and negotiating with customers
Full results: Proficient
Cleaner fit — Proficient
October 2022
Measures the traits that are important for successful cleaners Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Groups
Humanities Club
Additional Information
• Navinet experience for insurance verification and referrals.
• Communication: able to communicate with individuals of all ages and backgrounds with ease, patience, and discretion.
• Computer and Administration: proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook), capable of using both Windows and Mac operating systems, able to perform internet research, and able to maintain a well-organized office space.
Contact this candidate