Customer Service Representative
Resume:
Kylah Wilson
*** ********* **** *********, ** ***16 678-***-**** ad5pc7@r.postjobfree.com
Independent and punctual worker with high energy & great communication skills. I am reliable, a team player friendly, & professional. Ready to work ! If not qualified I’m willing to be taught, fast learner.
Experience
Diversified Systems Inc- Gainwell Ohio Medicaid Claims Department ODM- Senior Customer Service Representative Claims Specialist- Nov 2022- Current(REMOTE)
Remote
Reports and processes Ohio Medicaid claims by researching the policy and gathering evidence regarding claim.
●Sufficient Communication Skills
●Trained in multiple screening systems used – VUE360 and Service now
●Effective communication skills: strong ability in handling calls in a professional, calm, & positive manner
●Following HIPAA on security systems while dealing with patients personal information
●Answering the telephone providing information to Providers about account enrollment with Ohio Medicaid
●Research/Provide information that’s needed
●Handle complaints in appropriate manner; showing empathy with positive attitude
●Problem solving what needs to be done & resolving the problem
●Computer Skills- Data entry, Microsoft Word, PowerPoint, & Excel
●Discipline having a work from home job
●Worked on and still working on projects with help training new hires
Lincare- Customer Service Representative -October 2021-06/2022
North Charleston, SC
Providing essential administrative duties including answering phone calls, greeting patients, faxing documents, scheduling appointments, & distributing respiratory equipment and supplies.
●Greeting and welcoming patients and providing them with a positive first impression of the organization
●Directing guests and answering their questions
●Notifying other workers of visitor arrival
●Maintaining security and telecommunications systems
●Following HIPAA on security systems while dealing with patients personal information
●Boxing and shipping supplies to patients
●Answering the telephone; taking and relaying messages; providing information to patients on account, providing information on patients to Case Managers or Doctors on patients order
●Respiratory equipment handling
●Listening
●Professionalism
●Customer focus
●Organization and planning
●Handling pressure and tolerating stress
●Faxing and filing documents
●Data Entry
●Insurance verifying
Audi Charleston-McDaniels Acura of Charleston-Receptionist- March 2021- July 2021
Charleston, SC
Providing essential administrative duties including answering phone calls, greeting clients, and paging departments needed for the client.
●Greeting and welcoming guests and providing them with a positive first impression of the organization
●Directing guests and answering their questions
●Notifying other workers of visitor arrival
●Maintaining security and telecommunications systems
●Answering the telephone; taking and relaying messages; providing information to callers
●Listening
●Professionalism
●Customer focus
●Organization and planning
●Handling pressure and tolerating stress
LeCre’me - Server - October 2020- June 2021
North Charleston, SC
Organized and dependable server with experience providing exceptional customer service in establishments ranging from cafés, high-end restaurants, bars, and lounges.
●Dedicated to ensuring customer satisfaction by remaining accessible and friendly.
●Exceptional interpersonal and team building skills with an aptitude for building rapport with a diverse range of customers, managers, and colleagues; talent for quickly resolving issues prior to escalation.
●Thorough knowledge of menu offerings, including gourmet food, spirits, and wine pairings.
●Skilled at anticipating, identifying and fulfilling guest needs and clarifying special orders.
●Success multitasking while remaining professional and courteous in fast-paced environments.
Electronic Federal Tax Payment System- Customer Service Representative- February 2020- December 2020
Columbia, SC
Provided assistance taking payments from clients who sign up for this payment system that owe the Internal Revenue Service.
●Effective communication skills; strong ability in handling calls in a professional, calm, & positive manner
●Answering calls
●Research/Provide information that’s needed
●Handle complaints in appropriate manner; showing empathy with positive attitude
●Problem solving what needs to be done & resolving the problem
●Computer Skills
●Trained in learning payment system provided used to take these payments
Maximus - Wyoming Department of Health -Eligibility Specialist- October 2018- December 2019
Cheyenne, WY
Determine whether or not applicants for various programs meet the necessary qualifications.
●Sufficient Communication Skills
●Trained in multiple screening systems used
●Effective communication skills; strong ability in handling calls in a professional, calm, & positive manner
●Research/Provide information that’s needed
●Handle complaints in appropriate manner; showing empathy with positive attitude
●Problem solving what needs to be done & resolving the problem
●Computer Skills- Data entry, Microsoft Word, PowerPoint, & Excel
Dillard’s Inc- Sales Associate- June 2018- September 2018
Cheyenne, WY
Excelled within a service-oriented company communicating effectively with customers from diverse backgrounds.
• Assisted in providing customer support to customers by locating and presenting clothing and accessories
• Ran cash register and collected payments for items
• Restocked jeans and other clothing as required.
• Kept store clean and orderly
Sierra Trading Post Fulfillment Center-Warehouse Picker- June 2018- September 2018
Cheyenne, WY
Assembling merchandise, preparing shipments, moving products manually and using handling equipment, stocking shelves, and keeping the working area clean and organized.
●Receiving and checking incoming pick tickets
●Locating products using technology
●Retrieving orders according to quantity, size etc. ensuring accuracy
Gap Inc -Sales Associate- February 2018-June 2018
Newport Beach, CA
Excelled within a service-oriented company communicating effectively with customers from diverse backgrounds.
• Assisted in providing customer support to customers by locating and presenting clothing and accessories.
• Ran cash register and collected payments for items
• Restocked jeans and other clothing as required.
• Kept store clean and orderly
Target-Remodel Associate/Cashier- September 2017-February 2018
Huntington Beach, CA- Placenta, CA
Helped with remodeling of the store assembling new fixtures, stock/move merchandise to new layouts. Cash transactions if needed help during mornings.
• Planograms
• Cash transactions
O’Rileys Autoparts – Sales Associate/Delivery Driver-July 2017-January 2017
Placentia, CA
Excelled within a service-oriented company communicating effectively with customers from diverse backgrounds.
●Cash transactions
●Delivering special car parts
●Restocked items sold in store
●Assisted customers with car parts needed
Six Flags- Flashpass- Sales Associate- May 2017-August 2017 (Summer Job)
Austell, GA
Directed guests for the rides and ensured proper safety protocols for each rider
Kingstree Animal Hospital -Paid Internship-June 2016- August 2016 (Summer Internship)
Kingstree, SC
Ran Cash register at the front desk along with maintaining animal kennels. Also assisted veterinarians with surgeries such as; administer medicine, wrapping wounds, and routine care for animals.
Underground Journeys- Sales Associate- October 2015-February 2016
Lithonia, GA
Assisted customers locate items, executing their transactions at the cash register. Also maintained proper inventory of store products.
Education
Salem High School
Conyers, Ga
High School Diploma (2016)
Georgia State University
Atlanta, Ga
Skills
●Communication- Public speaking
●Team Player
●Time management
●Self motivation
●Call Center/Customer service- experience
●Adaptability
●Medicaid/Healthcare knowledge
●Customer Care/ Customer Support
●Critical thinking/problem solving/ decision making
●Empathy
●Leadership skills
Contact this candidate