Restaurant Manager Customer Service

SR

SHEILA RODRIGUEZ

ad5pb7@r.postjobfree.com 903-***-**** Tyler, TX 75703

Flexible and organized Restaurant Manager/District Manager with 30+ years of experience facilitating busy restaurant environment operation. Customer-driven and highly coordinated managerial staff with collaborative mindset and team orientation. Conscious innovator with consistent focus enhancing employee workplace satisfaction. Menu Development

Schedule Coordination

Operations Management

Customer Engagement

Recruitment

Organization and Prioritization

Staff Management

Stable Work History

Employee Recruitment Expertise

Supervisory Skills

Full Service Restaurant Background

Braums Ice Cream And Dairy Oklahoma

City, OK

Restaurant Manager/District Manager

01/1994 - 01/2019

Ensured compliance with all food safety regulations and sanitation standards.

Supervised and trained staff in customer service, food handling, and safety protocols.

Developed strategies for improved operational efficiency and customer satisfaction.

Burger King Tyler, TX

Restaurant Manager

01/1987 - 01/1993

Ensured compliance with all food safety regulations and sanitation standards.

Supervised and trained staff in customer service, food handling, and safety protocols.

Developed strategies for improved operational efficiency and customer satisfaction.

Conducted weekly team meetings to discuss performance issues and provide feedback.

Analyzed financial statements to identify areas of improvement or cost savings opportunities.

Monitored stock levels of ingredients to ensure timely delivery of fresh produce.

Payless Shoes Athens, TX

Cashier

01/1983 - 01/1985

Greeted customers and answered any questions they had about the store's products and services.

Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit. Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.

Issued receipts, refunds, credits or change due to customers. Stocked shelves with merchandise when needed.

Summary

Skills

Experience

Processed returns and exchanges of merchandise in accordance with store policies.

Assisted customers over the phone regarding store operations, product information and order placement.

Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Eustace High School Eustace, TX

High School Diploma

05/1985

Education and Training

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