Customer Service Human Resources

LUCILLE BUSSEY

Augusta, GA ***** 706-***-**** ad5pam@r.postjobfree.com

Accomplished professional with strong understanding of payroll procedures, tax regulations and benefits administration. Proficient in using multiple payroll software programs with knack for quickly learning new systems. Highly organized, detail-oriented, and efficient at work. Payroll Support Specialist, 07/2022 - Current

ADP – Augusta, GA

Served as a knowledgeable resource for employees seeking clarification on payroll-related matters, addressing concerns promptly and professionally.

Collaborated with Human Resources to manage employee data changes, ensuring accurate record- keeping for all personnel.

Prepared detailed reports for management review, highlighting key trends and areas for improvement in the payroll process.

Contributed to a positive work environment by maintaining open lines of communication between the Payroll department and other teams within the organization. Assisted in maintaining accurate payroll records by regularly updating employee information, such as changes in salary or job title.

Ensured a high level of customer service for employees seeking assistance on payroll matters, resolving issues promptly and maintaining a professional demeanor at all times. Provided customer service to employees regarding payroll inquiries and issues. Handling inbound calls to ensure the required metric driven stats are maintained. Surgery Scheduling Coordinator, 10/2020 - 06/2022

Burn And Reconstructive Centers Of America (JMS) – Augusta, GA Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.

Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.

Enhanced patient experience by efficiently scheduling surgeries and managing appointment PROFESSIONAL SUMMARY

WORK HISTORY

calendars.

Improved accuracy in surgery scheduling, ensuring appropriate pre-operative preparations were completed.

Maintained confidentiality and compliance with HIPAA regulations while handling sensitive patient information and documentation.

Implemented a well-organized system for tracking surgery cancellations and rescheduling requests. Supported surgical department staff by proactively addressing potential conflicts in the schedule before they arose.

Surgery Scheduler, 05/2014 - 09/2020

Doctors Hospital Of Augusta – Augusta, GA

Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure. Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.

Arranged pre-operative and post-operative appointments for surgical patients. Expertly managed planning, scheduling, and coordination of outpatient procedures. Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.

Resolved scheduling conflicts to maintain high-quality patient services. Answered telephone calls to offer office information, answer questions, and direct calls to staff. Organized all necessary documentation for successful completion of medical audits related to surgery scheduling practices.

Enhanced patient satisfaction by providing clear explanations of surgical procedures and addressing concerns promptly.

Master Of Science: 2017

Southern Wesleyan University - Central, SC

EDUCATION

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