Costumer Service Latin America

Adriana Pomin Costa

Cell 786-***-****

ad5pa8@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Latin America trade experience, time management and multitasking skills.

Good sales performance goal driven to reach high achievement.

Computer software programs and fluency in using standard office software packages (MS Office Word, Excel, and Outlook). Profoundly detailed and organized in approach to work and follow through.

Highly motivated with strong ability to successfully work independently or as part a team.

EDUCATION

Universidade Catolica de Petropolis, Rio de Janeiro, Brazil

Miami Dade Collegue (CTI)

COMPUTER SKILLS

Proficient with MS Office Suite / Excel / Outlook

EXPERIENCE

December 2015 until now - Centurion USA Corp – Sales

-Costumer service, computer and clerical responsibilities

-Organize documents and correspondence

-Pick up and drop of merchandise

June 2014 – November 2014 - Department of Elections Miami Dade – Costumer Service (Temporary Job by Agency)

-Data Entry

-Responsible or all phone calls, assist customer with their inquires and concerns

February 2012 – October 2012 – HSBC Bank – Costumer Service (Temporary Job by Agency)

-Responsible for all phone calls, and general help with clerical

-Focus, organized with documents, and deal with delicate situations on a fast past environment

January 2010 – January 1011 - Federal Express – FEDEX - Collection Agent (Temporary Job by Agency)

-Responsible for all collections to Brazil territory sending E Tickets and Invoices, and dealing prorogations

-Make proper arrangements with collections to solve any problems with past due customers

-FEDEX Branch Manager’s Collections back up

January 2009 – November 2009 – Witron CTI Corp – Secretary & Sales Assistant

-Client prospect, clerical duties, introducing Company Brand and products, providing constant support solutions to new clients

October 2007 – March 2008 – All Plus Corp. – Sales Representative

-Assist with inside sales for computer parts to Central and Latin America market

-Collection with past due customer selling and achieving a half million dollars in three months without any credit

-Data entry

-Assist customer with payment plans and advise them of their contractual obligations

June 2005 – January 2007 – Robot Turmix Inc. -Secretary

-All duties from a Secretary position provide for all clients excellence in customer service and help with products demonstration in the Miami Branch and Collections in general to all US and Latin America

June 2003 – September 2004 – Swiss Port USA (Varig) – Passenger Service Assistant

-Passenger’s assistance in general. Constant support providing excellence in service of all passengers complain s and solving their problems.

LANGUAGES (Speaking and writing)

English / Portuguese / Spanish

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