Customer Service Project Officer
Resume:
BASSEY EDIOMO SAMUEL
**, ****** ******, ******* ****, Lagos state.
ad5p9k@r.postjobfree.com
PROFILE SUMMARY
A creative, action-oriented, flexible and team spirited individual with deep analytical skills capable of achieving goals under near impossible conditions, able to keep deadlines with good interpersonal communication skills. CORE COMPETENCIES
● Customer Service
● Relationship Management
● Administrative Management
● Events Planning and Management
● Musical instrumentation
● Planning and Organization
CAREER OBJECTIVE:
To deliver intelligent solutions that will aid in the achievement of organisational objectives. PROFESSIONAL EXPERIENCE
2022 BOSKOH HMI
volunteer (logistics Manager)
2021-2022; Enterprise Life(Life Planner)
● Effectively present needs-based solutions and ask for commitment from potential customers. Expand and secure new market for a continuous stream of prospects to achieve sustainable business growth. 2019-2021; Deedor Events Management Company Limited. Key Responsibilities:
● Administrative Executive
o Client Servicing: Involved in managing relationship with clients as well as liaising with other units regarding customer's request.
o Make reservations for travels and allowances
o Following up with customers before and after service to ensure satisfaction. o Developed a system of cleaning, repair and maintenance of facilities and equipment to detect problems easily. o Payment of all Utility bills (DSTV, Recharge phones, PHCN, etc.) 2018 - 2019; Telesales agent (Iroko TV)
Key Responsibilities:
● Customer Service Executive
o Provided error free and timely information with regards to clients enquires via email or telephone within turn around time.
o Selling of different IROKO TV packages.
o Responsible for eradicating or minimising customers’ dissatisfaction by following up on aggrieved clients. o Logged in customers’ complaints, request and interaction which aided in monitoring history of customer’s transactions as well as a tool in customer relationship. o Followed up and through on the requests /enquires of each client and liaising with other departments regarding client’s request
Feb 2009; Rhema Chapel, Harvest house Christian center, Kingdom covenant of Christ fellowship and Chapel of uncommon Grace
Key Responsibilities:
● Music Directing
2017 – 2018; Centre for Women and Youth Wellbeing Advocacy (WOYWA). Ondo State, Akure (National Youth Service Corps)
Key Responsibilities:
● Organise workshops and trainings to develop youths and women in the community
● National Youth Service Corps - CDS President
EDUCATION AND QUALIFICATIONS
University of Ibadan, B.Sc. Sociology 2012 - 2016
Imola Comprehensive High School; WAEC 2008 - 2009
Adeline Ogunlade Memorial Home Secondary School 2003 - 2009
Bibleway Children’s School, Lagos 1994 - 2002
KEY COMPETENCIES AND SKILLS
o Time Management, Planning and Organization
o Effective Communication
o Can-do-spirit, work under pressure whilst exhibiting sound knowledge o Analysing alternatives (prospecting, servicing, information gathering and allocating) o Client Relation: Client-oriented with the ability to develop lasting relationships with new and existing customers through careful listening skills, attention to detail, and providing service beyond expectation. o IT: Proficient in the use of Microsoft Office Packages with ability to operate telephone, copier and other basic business machines.
o Listening skills and Problem solving skill: I have a proven ability to listen and comprehend clients’ complaints and offer solutions to them which was exhibited and commended at Iroko TV. INTEREST AND HOBBIES
Music, Planning, Customer service, Sales promotion and Events. PERSONAL DATA
Gender: Male; Marital Status: Single; State and Nationality: Akwa Ibom State, Nigeria; References:
Available on request
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