Data Entry Operations Manager
Resume:
ANGELICA LOPEZ
**** ******* ***** *****, ********** 92084
ad5p9i@r.postjobfree.com
OBJECTIVE
To secure a career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.
EXPERIENCE
CrossCountry Mortgage Oceanside, CA 92054
2018 – 2023
Administrative Marketing Assistant
• Supported Regional Branch Manager, Operations Manager, Sales Managers, Loan Officers, and office personnel.
• Performed a range of administration duties from marketing, scheduling, purchasing, ordering supplies, hiring vendors for events and special assignments.
• Excellent communication, project management skills, creativity and problem solving.
• Handled confidential and proprietary information with utmost discretion.
• Directed workflow, acting as intermediary between all departments by arranging conference calls, scheduling meetings, and composing correspondence.
• Updated and maintained work logs and data entry and the organization of client files.
• Effectively managed creative projects promoting a superior corporate image.
• Maintained internal and external relationships which were crucial to company enhancements and success.
• Managed updated and maintained CRM for office personnel. Trained our new recruits within our external Cinc CRM platform for realtors and loan officers.
• Performed a variety of accounting activities, such as preparing check requests, expense reports, purchase orders and invoices.
• Maintained our yearly branch audits and ensured that our licensing was up to date and in compliance.
• Attended our local Chamber of Commerce meetings and networking with various local businesses within the community.
• Performed routine clerical tasks such as mailing, copying, faxing, filing, and scanning.
• Coordinated and scheduled meetings and travel arrangements for staff members. Freedom Mortgage Carlsbad, CA 92011
2016 – 2018 (Our entire team moved from Freedom Mortgage to Cross Country Mortgage) Mortgage Banker Assistant
• Greeted clients and provided them with information and superior customer service.
• Handled calls, collected personal information, and managed schedules.
• Performed customer service duties including opening and closing accounts.
• Data entry, income calculations and document collecting for pre-approval for mortgage home loans.
• Managed the office database, mail, inventory, and mail distribution.
• Answered phone calls, greeted clients, provided clients and prospective clients with information. and monitored all emails and correspondence.
• Maintained a meticulously organized and internal filing system.
• Updated, created, and maintained excel spreadsheets.
• Coordinated company events and ensured employees remained up to date on events and initiatives.
Law Office of Michael Gaddis
Michael Gaddis Realty Group Inc., Carlsbad CA 92011 2006 – 2016
Administrative Assistant/Loan Modification Processor and Department Manager
• Proficient in the use of various computer programs.
• Conscientious and meticulous, good telephone etiquette, supervisory and management skills.
• Ability to work under pressure and meet deadlines.
• Excellent oral and written communication skills.
• Cold calling new prospects for home loans, purchase, refinances and short sales and good negotiating skills.
• Received client payments, mailed invoices, tracked sales, expenses, and created reports in QuickBooks, prepared deposit slips, posted payments on accounts and collections.
• Coordinated new hire folders, scanning, and processing human resource documents.
• Supported CEO in gathering and maintained all escrow documentation, scheduled appraisals, ordered termite inspections, maintained Equator, and scheduled and coordinated notary appointments.
EDUCATION
Paralegal Certificate – February 1990 Watterson College Pacific – San Marcos, CA Course study included: Criminal Procedure, Wills, Trusts, Torts, Business, Family Law, Civil Procedure, Legal Research and Writing.
OTHER LANGUAGES
Spanish fluent in reading, writing, and speaking.
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