Customer Service Representative

RON JUNDT

**** *. ******** ***., **** #* ¢ Chicago, 1160625 # ad5p7s@r.postjobfree.com « 773-***-****

PROFESSIONAL PROFILE:

Results-driven senior-level professional with comprehensive experience in customer service, ofice management and

‘order! inventory management. Continually seek new opportunities for business process optimization. Dedicated to

identifying ineficiencies and developing solutions fo increase productivity. Successful at motivating crossfunctional

teams lo achieve goals om Hane anu under budget. Seeking new opportunities to leverage existing experience ad build

pon a proven skillset.

PROFESSIONAL EXPERIENCE:

KUBOTA, Lincolnshire, IL 2021 to Present

Sales Assistant

Utilize expert proficiency in SAP ancl $/SHANA to create sales and purchase orders for daily shipments out of the

warehouse as well as tack incoming and outgoing production inventory. Use proficiency in Micromoft Excel to input

purchase orders for engines to he shipped from Japan to America and provide daily updates on the ETA forall,

omestic and international shipments into the port. Overse the arrival ofall shipments through the pot to verify

shipment receipts account for any shipping delays and ensure shipments travel through safely.

WEIL FOOT AND ANKLE INSTITUTE, Chicago,IL 2019 to 2021

Patient Service Representative

Assume erosional position handling key office functions sch as patient registration. Answer and triage

patient calls utilizing professional interpersonal communication skills. Handle scheduling of patent appointments

nationsvide to enhance workflow ancl operational functions. Manage creation of "how t" documents 0 assist

Patients and provide information. Quickly and efficiently inform patients on important information such as balance

payment, policies, insurance and co-op pays. Communicate with patient 6 conirm and follow up on appointments

‘while building client relations. Speashead training of company protocols. Execute reports, logs and lists on a daily

basis ensuring a smooth workflow proces.

PROPCO INCENTIVES, Chicago, IL 2006 to 2019

Client Services Specialist

Organize and schedule delivery of marketing incentives to customers in coordination with corporate clients

Proxlucts include gift cards, e-codes, TSA pre-check codes and more. Oversee delivery process and liaise with

customers to ensure successful delivery. Manage customer databases and retrieve necessaty information. Conduct

Invoicing in collaboration with vendors. Resolve service issues promply- Assume reception and office management

duties as necessary.

RADIONIC INDUSTRIES, Chicago, IL 2004 to 2006

Customer Service Agent

Facilitated sales and delivery of products in consultation with customers and fulfillment team. Received inbound

calls and processed orders. Maintained consistent communication with cistomers fo ensure service expectations

‘were consistently met, Developed lends through cold calling and managed a database of prospective client.

(CHANNELED RESOURCES GROUF, Chicago, IL 2000 to 2004

Office Manager (2005 to 2004)

Coordinated activities of label stock company’s release liner and pressure sensitive departments. Assisted Sales

Representatives in processing omders and answering customer questions. Conducted interviews for prospective

Gustomer Service Agents. Hired contractors to complete orders outside the scope of the company's services.

Provided price quotations for outside contractors. Maintained office inventory and ondered supplies as necessary

Performed routine repair for office quipment and submitted service orders to corect malfunctions

Customer Service Specialist 2000 to 203

Provided comprehensive order processing, logistics and customer service support for sales staff. Successfully

managed high volume of orders accurately while interfacing with customers, vendors and sales staff. Received

Incoming purchase orders and verified unit cost of project. Contacted customers to acknowledge orders and confirm

delivery dates. Selected appropriate vendors for speciic products needed. Assisted in customer invoicing, and

conducted follow up on shipments. Managed database of customer quotations, used MS Excel to track pending

orders

EDUCATION:

MOORHEAD STATE UNIVERSITY, Moorhead, MN

Bachelor of Arts in Theater

SKILLS:

‘Computer Skills: Microsoft Excel, Word, Outlook, Powerpoint, Quickbooks

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