Exceptionally detailed oriented, Dependable, Team Player
Resume:
Sharon Rumfield, Director of Operations
Sharon Rumfield
Eliasville, TX 76481
ad5p7q@r.postjobfree.com
Professional Summary
Seasoned Leader of Operations dedicated to success and development of strong successful teams that are service oriented and drive the company culture. Skilled in the day to day operations and management of senior living, expertise in Assisted Living and Memory Care. Experience in all areas of operations, sales and marketing, and quality services. Dynamic leader with strong analytical skills, successful record of increasing profits while reducing overhead. Ability to see and align business objectives that boost continued improvement and exceeding goal. Ability to manage to profitability. Areas of Expertise
• Budgeting
• Labor Reduction/ Control
• Sales and Marketing
• Staff Development & Training
• Project Management
• State Compliance & Regulator Affairs
• P & L Management
• Stakeholder / Convenience
Experience & Achievements
Pegasus Senior Living Multi State (9/19 – Present) Regional Operation Specialist
Providing oversite to Communities through objective oversite, to develop Action Plans for increase profitability. Managing 3 grow up refurb project and a complete Memory Care renovation.
• Labor compliance and reduction when needed
• Compliance with Company Standards & State Regulations
• Sales & Marketing - increase census / NOI
• Monitoring All Clinical Compliance & Outcomes both Company & State
• Budget / Financial Control
• Development and implementation of new programs to increase revenue
• Managing 2 communities
• Project Management of 3 projects under construction Harbor Retirement Associates
Independent Consultant Multi State (5/18 – 9/19)
Oversite Management of 4 communities in different states. Action Plans for all departments to manage task, labor, expenses, and increase census. Training of all management to bring them to director status, while overseeing all departments in these communities. Accomplished positive NOI in all 4 communities, increased census in all on average of 35-40 %. State Regulation and Compliance managed to Perfect Surveys.
• Consulting -Assisted Living and Memory Care Communities -Nationally
• Increased NOI
• Compliance & Review
• Food Cost/ Menus
• Labor Control
• Compliance with Company Standards & State Regulations Sharon Rumfield, Director of Operations
• Sales & Marketing - increase census
• Monitoring All Clinical Compliance & Outcomes both Company & State
• Budget / Financial Control
• Development and implementation of new programs to increase revenue BayMark Health Services
Regional Vice President of Operations Multi State (5/17-5/18) Served as an RVP for 3 states under DEA rules and regulations, as well as all state regulations for Opioid Outpatient Clinics. Developed and wrote all plans and licensing for new and acquired offices. Hire new Dr.’s for each clinic and worked closing with all certified councilors. Budget control and labor focus.
• Supervised all Operations of Opioid Outpatient Treatment for Clinics in TX, LA, AZ, NE
• Acquisitions of new clinics / Due Diligence
• State and Federal Compliance
• State & Federal Funding Sources
• Budgets/ Census Growth to exceed budget/ Retention Programs
• Expense control
• Accounts Receivable
• Monitor all Clinics for compliance
• Hire and training new Directors
Silverado Memory Care
Regional Vice President of Operations Texas State of Texas (12/15 – 3/17) RVP of all Texas Memory Care Communities, Overseeing Operations DFW, Houston, and Austin, 13 communities. Acquisition of 4 new communities in Texas and a New Service development for Houston Weekly investor calls with Stakeholders to discuss covenant.
• Budgets / Rates / Analysis for success
• Coach & Modeling Culture
• Labor efficiencies
• Hire, train, and mentor all new Administrators
• Accounts Receivable (all private pay)
• Deficit Free Surveys
• Sales and Marketing Census growth
Elmcroft Senior Living
Regional Director of Operations Multi-State (2/11 to 7/14) Total responsibility operations of 11 new acquisitions including, sales, clinical & regulatory. Management included 15 direct reports and 120 indirect reports. Developed successful programs that increased revenue the first year. Created new marketing program that yielded an increase in profit margins. Labor efficiencies to reduce labor cost.
• Accounts Receivable (delinquent) lowest in the company
• Standardization of Policy & Procedures
• Designed/ construction of a free-standing memory care facility
• Development of Memory Care beds within assisted living communities
• Due Diligence and market studies
• Acquisitions
• Successful closure of one of the 11 acquired communities Sharon Rumfield, Director of Operations
Emeritus Senior Living 10/1997-1/2011
Divisional Vice President of Operations Multi-State (10/07- 1/11) Provide operational management for a national senior living corporation specializing in assisted living with a clinical component (nursing) and memory care.
Responsible for the operations of $85M division including; sales and marketing, state compliance, including risk and profit and loss management. The division consisted of 4 regional teams, 42 communities, in 8 states, serving 2211 residents. Management responsibilities for 19 direct supports, and 61 indirect supports.
• Achieved corporate objectives in all areas
• Outstanding Performance Awards 2007, 2008, 2009.
• Research, development, and implementation of a corporate Ancillary Program to enhance revenue and reduce expenses.
• Extensive Rehab integration
• Acquisitions
Regional Director of Operations (1/03-3/07) Promoted to VPO Total responsibility operations, sales, clinical & regulatory for 10 locations. Management responsibility included 13 direct reports and 60 indirect reports.
• Developed successful programs that increased revenue the first year.
• Created new marketing program that yielded an increase in profit margins.
• Labor efficiencies to reduce labor cost
• Accounts Receivable (delinquent) lowest in the company
• Standardization of Policy & Procedures
• Designed/ construction of a free-standing memory care facility
• Development of Memory Care beds within assisted living communities
• Due Diligence and market studies
• Acquisitions
• Outstanding Performance Awards 2003,2004,2005,2006 Regional Operations Specialist (1/01–1/03) Promoted. Regional specialist with expanded responsibilities for all operations including sales and marketing and compliance for 12 communities in 5 states.
• Developed and implemented labor control
• Developed and implemented training platform for Sales and Marketing
• Oversight budgets and financials monthly for positive NOI
• Developed Training platform for clinical compliance component
• Achievement Award for NOI 2002, 2003
Regional Director of Sales and Marketing (8/99- 01/01) Promoted Total responsibility for all sales/marketing, including but not limited to occupancy of 10 communities, in 5 states.
• Developed successful multi-faceted referral base
• Responsible for all regional / individual training
• Implemented quarterly marketing meetings
• Achievement Awards for increases occupancy 2000,2001 Administrator (06/98- 08/99) Promoted
Responsibility of opening a new community with 88 units
• Implemented all Emeritus
• Customer Service Focused Community
Sharon Rumfield, Director of Operations
• Policies and Procedures
• Developed and implemented Quality Service program
• Occupancy to 90% in 6 months
• Achievement Award for Start-up community Occupancy
• Achievement Award for Exceeding Revenue Goal
Marketing Director (10/97- 8/98) Promoted
Responsible for development of professional referral sources to occupancy in a startup community.
• Successfully increased occupancy from 0% to 88% in 7 months
• Developed and implemented a professional referral base system
• Successfully increased occupancy for positive revenue
• Customer Service Focus
• Developed and implemented Respite and Hospice programs with local Hospitals to secure solid Occupancy gains
• Achieved monthly goals for awarded bonuses
Education Training Memberships
MBA Executive Workshop - American Management
AIU Online University BBA
Sul Ross State University
Cisco Jr. College
Join the Journey Alzheimer’s training Emeritus
Emeritus Professional Sales and Marketing
Brain Health Dietary & Life Enrichment
Leadership
Quality Services/ State Regulatory Compliance
Who’s Who National Heritage & Library of Congress
Board of Directors Alzheimer’s Association
Assisted Living Federation of America
Idaho Health Care Association
Professional Women’s Association
TALA
Argentum Assisted Living
REFERENCES PROVIDED UPON REQUEST
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