Customer Service Representative
Resume:
Mittie K Miller
**** ****** ****** ● San Marcos, Texas 78666 ● 512-***-**** ● ************@*****.***
KEY COMPETENCIES
Monitoring
Speaking
Management of Personnel Resources
Time Management
Active Learning
PROFESSIONAL EXPERIENCE
PNC Bank February 2021 – May 2024 Customer Service Representative New Braunfels, Tx
~Provide routine service support to customers who initiate contact; questions regarding products, online directions and their accounts, as well as internal and external service partners to effectively resolve issues, questions and service requests.
Fraud Service Rep. March 2018 – May 2019
CBE New Braunfels, Texas
~Analyze account processes and transactions to identify undetected frauds and correlated
activities. Inbound/outbounds calls to and from consumers to potentials fraudulent activities,
provided customer service and reduced fraud losses.
GUEST (Substitute) TEACHER September 2016 – December2017 HAYSCISD Kyle, Texas
CUSTOMER CARE May 2016 – July 2016
CHUCK NASH DEALERSHIP San Marcos, Texas
~ Outbound calls, set appointments
Inbound Customer Service Representative
May 2014 – January 2016
IBEX GLOBAL
New Braunfels, Texas
Resolving customer concerns immediately and effectively, displaying professionalism and courtesy at all time
Generating sales of our client’s services and products with the utmost integrity and professionalism
Receive and respond to customer complaints.
Verify customer and order information for correctness, checking it against previously obtained information as necessary.
Receptionist
January 2011 - May 2014
SEDONA GROUP
San Marcos, Texas
Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
Hear and resolve complaints from customers or the public.
Transmit information or documents to customers, using computer, mail, or facsimile machine.
Analyze data to determine answers to questions from customers or members of the public.
Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
Keep a current record of staff members' whereabouts and availability.
Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
Order Processing Clerk
May 2012 - October 2012
ADECCO
New Braunfels, Texas
Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
Prepare invoices, shipping documents, and contracts.
Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
Receive and respond to customer complaints.
Verify customer and order information for correctness, checking it against previously obtained information as necessary.
Direct specified departments or units to prepare and ship orders to designated locations.
Check inventory records to determine availability of requested merchandise.
Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
Compute total charges for merchandise or services and shipping charges.
Deputy Clerk
April 2009 - October 2010
HAYS COUNTY DISTRICT CLERK
San Marcos, Texas
Prepare dockets or calendars of cases to be called, using typewriters or computers.
Answer inquiries from the general public regarding judicial procedures, court appearances, trial dates, adjournments, outstanding warrants, summonses, subpoenas, witness fees, or payment of fines.
Prepare and issue orders of the court, such as probation orders, release documentation, sentencing information, or summonses.
Prepare documents recording the outcomes of court proceedings.
Instruct parties about timing of court appearances.
Explain procedures or forms to parties in cases or to the general public.
Search files and contact witnesses, attorneys, or litigants to obtain information for the court.
Follow procedures to secure courtrooms or exhibits, such as money, drugs, or weapons.
Read charges and related information to the court and, if necessary, record defendants' pleas.
Swear in jury members, interpreters, witnesses, or defendants.
Direct support staff in handling of paperwork processed by clerks' offices.
Examine legal documents submitted to courts for adherence to laws or court procedures.
Record court proceedings, using recording equipment, or record minutes of court proceedings, using stenotype machines or shorthand.
Prepare courtrooms with paper, pens, water, easels, or electronic equipment and ensure that recording equipment is working.
Conduct roll calls and poll jurors.
EDUCATION & TRAINING
High School
SAN MARCOS HIGH SCHOOL
San Marcos, Texas
Business Classes
GRAMBLING STATE UNIVERSITY
Grambling, La
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