Customer Service Quality Assurance

I’ON SMITH

Summary

Experience

Education and Training

**** * ****** ** ***. 3038 Phoenix AZ 85029 H: 623-***-**** ad5p3s@r.postjobfree.com Motivated and Software Development with 5+years of experience in Aspectand Real Time Adherence this past year. Highly skilled in speci cations, gathering, troubleshooting and quality assurance testing.Fluent in English. Skills

Computer expertise

Time management ability

Film and Video Production

MPEG les

Film editing

Focused

Strong interpersonal skills

Concept development

Strong creative vision

Creative

Photography background

Adaptable

Strong communication skills

Copyediting and proofreading

Experience with Final Cut Pro

Management skills

Avid software, Adobe Premiere

Adobe After E ects, and Pro Tools

Natural Leadr

Cannon 7D, 5D, 70D, T3i, T2i, 1D,

Panasonic A100 specialist

Technical skills

Reporting Documentation

Data Entry

Team leadership

Con ict resolution

Software integration and updates

Real Time Adherence, Work Force

Management

Real Time Adherence

Answernet

Phoenix, AZ

Mentored team members in mastering sales techniques to consistently exceed objectives.

Assisted newly hired team memebers by explaining company procedure and safety requirements and delieered positive feedback upon job task completion. Drafted production reports with information for management to aid in decision- making and production planning.

Kept detailed production reports of daily progress to identify areas for improvementa and maximize productivity.

Sales Representative

Synergy Solutions

Phoenix, AZ

Secured long-term accounts, providing recommendations to promote brand e ectiveness and product bene ts.

Assisted customers during selection process and helped choose perfect products to meet individual needs.

Cultivate professional client relations by asking appropriate questions, identifying needs and providing insightful information regardings products. Built client base and promoted products to new and existing clients. Customer service Representative

Ciox Health

Phoenix, AZ

Reviewed account and service history to identify trends and unaddressed issues.

Addressed customer service inquireies quickly and accurately. Communicated with supervisor to escalate customer service, inventory requirements.

Reduced process lags and e ectively trained team members on best practices and protocol.

Digital Media

The art institute of Phoenix- Phoenix, AZ

2016

Dec 2015 to May 2017

Jul 2017 to June 2018

Jul 2018 to 2020

Real Time Adherence

International Education Corporation

Mesa, AZ

First person Contact.

Verifying potiental student public information and point of interest. Escorting potiental student to Admissions Department for information and enrollment process.

February 2020 to Current

Contact this candidate