Customer Service Experience
Resume:
Valencia Fassinu
Customer Support Center Specialist
Atlanta, GA 30349
ad5p3j@r.postjobfree.com
Strong customer service and problem-solving skills
• Proven Banking and Financial Services Industry Payment Processing acumen
• Seeking professional growth within a customer service environment
• Compassionate, Active Listener
• Energetic, Studious Philomath
• Medical Terminology Familiarity
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Experience Specialist
Delta Airlines - Atlanta, GA
March 2022 to Present
• Model Delta's Rules of the Road and Core Values to provide world-class experiences designed to delight, enrich and capture the heart of all passengers who choose Delta Airlines
• Proactively manage Sky Miles accounts for Frequent Flyers and/or Medallion Members within my scope of authority, working in liaison with other departments as necessary in Delta's call center environment
• Apply active listening skills while engaging with passengers in a friendly, positive and professional manner, anticipating their unique travel needs and requests
• Use empathy and understanding to educate, troubleshoot and problem-solve customer issues, giving compensation where necessary to produce a mutually winning outcome and overall positive customer experience
Wheelchair Passenger Agent
Unifi/DAL Global Services - Atlanta, GA
August 2021 to March 2022
Provide world-class, friendly customer service with a smile to Delta Airline passengers in need of wheelchair assistance to reach their destination on time. Interacted with people of diverse backgrounds and ages to make their travel experience a refreshingly delightful and memorable one! Claims Associate
State Farm Mutual Automobile Insurance Company - Dunwoody, GA January 2019 to December 2020
Became licensed automobile insurance claims associate to assist customers primarily involved with comprehensive or collision accident claims.
Provided empathetic, friendly and effective handling of claims from establishing liability to determine responsible party (based on percentages), set up towing to remove automobiles from accident scene to towing garage, assisted customer(s) with choosing body shop for repairs, set up automobile rental where necessary and applicable.
Used online job aids to access information needed to complete, or in some cases to deny claims. Legal Administrative Assistant (Intern)
US Bank/Elavon - Atlanta, GA
July 2018 to September 2018
* Served in an eight-week internship in support of the legal department
* Coordinated file projects and performed administrative tasks for attorneys and other staff
* Assisted teams with office supplies and inventory control
* Set up conference rooms for meetings and other planned events
* Delivered a world-class customer service experience to internal and external customers Independent Sales Agent
LiveOps, Inc - Atlanta, GA
February 2012 to October 2013
• Handled inbound customer contacts (calls, chats, emails) in a professional manner
• Provided customers with product and service information
• Researched problems and provided resolutions by using available resources
• Completed voluntary customer satisfaction training to enhance productivity and customer service skills
• Gained proficiency in cross-selling, upselling and making referrals
• Achieved all effectiveness and efficiency goals
Proof Encoding Operator
Trust Copany Bank (Later SunTrust, now Truist) - Atlanta, GA January 1986 to December 1986
• After serving a three month internship and subsequent temporary employment to learn the skill of 10- key (touch) balancing accounts on an NCR proof encoding machine, I joined Trust Company Bank to hone my banking payments skills
• Encoded bank transactions and made appropriate corrections to ensure accurate account reconciliation.
• Endured until all work was completed for the day. Proof Encoding Operator (Intern)
BankSouth - Atlanta, GA
March 1985 to October 1985
• Served a three month internship and later employed temporarily to learn the skill of 10-key (touch) balancing accounts on an NCR proof encoding machine
• Encoded bank transactions and made appropriate corrections to ensure accurate account reconciliation.
• Endured until all work was completed for the day. Education
Vocational Training School in BankWork$ Retail Banking Vocational Training Program
Urban League of Greater Atlanta - Atlanta, GA
April 2018 to June 2018
High school diploma in Banking & Financial Services Magnet Program Charles Lincoln Haper-Archer High School - Atlanta, GA September 1980 to June 1985
Skills
• SATISFACTION (2 years)
• EXCEL
• MICROSOFT OFFICE
• PROBLEM SOLVER
• SELF-STARTER
• Executive Administrative
• Data Entry
• Administrative Support
• Event Planning
• Upselling
• Accounts Payable
• Microsoft Outlook
• Sales
• Organizational Skills
• Microsoft Word
• Customer Service
• Typing
• Filing
• Math
• Accounts payable
• Accounts receivable
• Time management
• Office management
Assessments
Customer focus & orientation — Proficient
December 2021
Responding to customer situations with sensitivity Full results: Proficient
Customer Service Skills — Proficient
November 2018
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Key Skills & Expertise
Customer Satisfaction Expert Attention to Detail
Excellent Communicator Creative Problem Solver
Self-Starter and Excel in Projects Active Listening Computer Skills
Microsoft Office Suite
Contact this candidate