Customer Service Call Center
Resume:
Monica Hernandez
Conroe, TX *****
*.*************@*****.***
Qualified receptionist/CSR with 8+ years in fast-paced customer service and call center environments. Personable
and professional under pressure.
Call Center Representative versed in customer support in high call volume environments. Superior computer skills
and telephone etiquette.
Friendly Sales Associate adept at working in diverse retail and customer service environments. Authorized to work in the US for any employer
Work Experience
CSR/Cashier
John Wiesner Hyundai - Conroe, TX
September 2023 to Present
Answer phones
Schedule appointments
Take payments
Insurance claims
Warranty claims
CSR - Customer Service Representative
TEXAS HOME MEDICAL, INC. - Conroe, TX
January 2018 to September 2023
Answered phones
Sent out CPAP supplies
Called patients to service them with CPAP supplies Worked off a list of patients from the San Antonio, Texas area Packaged supplies to be mailed out
Verified insurance
Got proper documentation to supply patients
Medical Receptionist
Hire Priority - Houston, TX
October 2017 to December 2017
Receptionist for an OB-GYN, very fast paced, checked patients in and out and scheduled up coming appointments using eClinicals. Verified insurance and collected copays. Assignment done. Temp jobs. receptionist, CSR, retail associate
Laredo Home Medical Equipment - Laredo, TX
February 2013 to October 2017
Answered an average of 20 calls per day by addressing customer inquiries, solving problems and providing
new product information.
Greeted customers entering the store to ascertain what each customer wanted or needed. Described product to customers and accurately explained details and care of merchandise. Politely assisted customers in person and via telephone. Provided an elevated customer experience to generate a loyal clientèle. Developed reputation as an efficient service provider with high levels of accuracy. Built long-term customer relationships and advised customers on purchases and promotions. Routinely answered customer questions regarding merchandise and pricing. Asked open-ended questions to assess customer needs. Medical Receptionist
Dr. Avelino C. Alvarez - Laredo, TX
August 2005 to February 2013
Greeted patients as they walked in.
Verfied insurance
Answered phones
Directed calls to appropriate individuals and departments. Put patient charts together and filed them after use. Education
Pharmacy Technician
Laredo Community College - Laredo, TX
2005
High School Diploma in Nursing
J. W. Nixon High School - Laredo, TX
1995
Southern Careers Institute - Laredo, TX
Skills
• CLIENT RELATIONS (10+ years)
• CREDIT (Less than 1 year)
• CREDIT CARD (10+ years)
• MEDICAL TERMINOLOGY (8 years)
• MULTI-LINE (10+ years)
• Medical Receptionist
• Insurance Verification
• Phone Etiquette
• Medical Office Experience
• Customer service
• Front desk
• Communication skills
• Organizational skills
• Medical terminology
• Sales
• Cash handling
• Clerical experience
• Computer literacy
Additional Information
Skills
Trusted key holder Exceptional communication skills MS Windows proficient Quick learner
Strong client relations Credit card processing
Multi-line phone talent Medical terminology knowledge
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